- What should the customer know about your pricing (e.g., discounts, fees)?
Why You should choose us over the competitors: Free Estimates Ask about Discounts for Seniors, Military, Police & Firemen and Teachers 5-Year Warranty on All Work Licensed and Insured 24 Hour Service 7 days a week Fair Upfront Pricing that you know Before we do any work
- What is your typical process for working with a new customer?
100% Satisfaction Guarantee For Lucent Earth, inc. “Service is a Commitment,” which begins with customers having a company employee to speak with 24 hours/day, 7 days/week, 365 days/year. Moreover, our average response time to calls is within four hours, and we also offer a one-hour emergency response time if needed. Our professionals provide services with a commitment to excellence. They are technically trained and capable in residential, commercial, and industrial environments. We are very selective in our hiring process, choosing only the best in the industry. We are also committed to our personal convictions of faith and values, serving our customers with the highest degree of honesty and integrity. This is the basic principle in which Lucent Earth, inc. confidently and proudly conducts its business and offers 100% Customer Satisfaction Guarantee. If for any reason you are not completely satisfied with anything that we do, just let us know and we will do anything we need to do to make you say that you are 100% satisfied with our services.
- What education and/or training do you have that relates to your work?
I Started out in the Coal Mines as an Electrician in 1976 I went to the College of Eastern Utah from 1976 - 1978 and received my Federal Journeyman Licenses for: Underground Coal Mining Electrician, Surface Coal Mining Electrician, High Voltage Journeyman (5,000 Volts and Higher). In 1980, I came back to Salt Lake and started my apprenticeship in Construction. I went to Salt Lake Community College from 1980 - 1984 and passed the Utah State Journeyman exam as a Journeyman Electrician in 1984. From 1980 to 1987, I specialized in New Construction (Homes), fire damage (Insurance work) and older home remodeling for the Salt Lake Redevelopment Agency. In 1987 I moved to California and worked for a Nationwide Company that did nothing but troubleshooting and repairs and I became the Operations Manager in 13 States. I worked there from 1987 to 1992. In 1992 I moved back to Salt Lake and started Pratt Electric. In 1996 I got my Master Electrician License. In 1999 I started Cornerstones Electric and started doing Electrical, Plumbing and HVAC in 2006 as Cornerstones Services. which ran until 2010 with 25 trucks doing nothing but troubleshooting and repair (any size job Large or Small). In 2006 I got my EPA licenses and started doing HVAC work. Due to injuries from an accident I closed Cornerstones in 2010 for 2 years and for the next 5 years I just maintained my existing customers. I started Lucent Earth in 2016 with the intentions of starting over. We now do Electrical, Plumbing, HVAC, Video Surviellance, and Smart Home Technologies.