MSS Cleaning Services

Burke, VA

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About this pro

Independent cleaners with 10 years of experience in the cleaning industry. Working hard to be of good service to our clients.

If you need any help in cleaning and organizing service, I am so much willing to work for you .

Location

Burke, VA 22015

Years in business

5

Number of employees

4

Times hired on Thumbtack

45

Reviews

23 Reviews
  • Sean T. Oct 15, 2014
    House Cleaning (One Time)
    Verified Review
    Very good job cleaning the house, very affordable for the price!
  • Geoffrey O. Oct 8, 2014
    House Cleaning (One Time)
    Verified Review
    Michelle S. Oct 12, 2014

    Thank you Geoff, your apartment is nice and tidy. See you again after a couple of weeks.

  • Jason F. Sep 6, 2014
    Cleaning Out
    Verified Review
    We needed a deep, comprehensive cleaning to prepare for putting our home on the market, and ultimately moving out. At first, Michelle sent a subcontractor who did a very poor job and refused to do more than superficial mop, vacuum, and dusting. We had to finish ourselves the day before the open house. However, Michelle communicated well in dealing with the problem, and came by herself to do a second, move-out cleaning at no charge. She detailed the refrigerator and made the kitchen and bathrooms sparkle for the new owners. I would recommend Michelle highly if she is the one actually doing the work for you. Even if she sends someone else, she has the integrity to make it right if the other person falls short. I would have given Michelle's work five stars, but I had to rate four stars only because of the initial problems with the other cleaner.
  • Brittany S. Sep 3, 2014
    House Cleaning (One Time)
    Verified Review
    My home was spotless, Michelle and her team deep cleaned my home from top to bottom. My husband was so impressed. We have gone through quite a few cleaning companies over the past few months. Michelle and her team really did a great job. I have already scheduled my second cleaning for this week. Thanks Michelle for providing such quality customer service.
  • Debra M. Aug 19, 2014
    House Cleaning (One Time)
    Verified Review
    Michelle and Sylvia were on time and started cleaning right away, I was very pleased with how quickly they worked while doing an amazing job. They got spots that have probably been there for years! They were very sweet to my kids and dog, I can't wait to have them back in a few weeks, they went above and beyond!
  • Joyce N. Aug 17, 2014
    House Cleaning (One Time)
    Verified Review
    I am sitting in my rental property cleaning what I paid MSS Cleaning to do. And they've been here twice. I give this service zero stars if I could. I spoke Michelle and request a deep cleaning. I also told her they needed to bring supplies. I was sent Jessica and her father Oscar. I walked Jessica through my property and explained what I wanted done. Clean the kitchen and bathrooms and all windows. In my mind that means cabinets and drawers would be cleaned inside and out. Appliances and fixtures cleaned and wiped. Bathroom tub and showers cleaned; mirror, etc. Well like the other negative reviewer, I left to run errands. When I came back they were doing the window. About 30 minutes she told me she was done. Crazy me didn't check her work until after she'd left. Bathtub and shower had not been cleaned and none of the cabinets or vanities had been cleaned. Cabinet drawers still had the old shelf paper in them. Shower door still had visible soap scum. Needless to say I was not very happy. I called Michelle and she was very apologetic. However, I had to send her pictures to prove my point. Jessica came back on Monday. I had to work so I had my boyfriend met her and let her in. I provided a detailed list of what I wanted done. She had a fit. She said she was only going to do what was in the pictures. Can you believe this crap! I'm the customer. She didn't do her job and now she's telling me she's not going to do her job. I'm getting a headache just writing this review. I told Michelle that I could not give her a good review or refer her services to my friends. Her only response was that she was sorry and that Jessica was an independent contractor that she uses when the have a lot of jobs. The heifer even used up my paper towels and left the dirty ones balled up on a top shelf in my walk-in closet. If you decide to go with MSS and Jessica and Oscar show up at your door, call the police, you're getting ready to get robbed.
    Michelle S. Aug 17, 2014

    Joyce, I highly appreciate your feedback and unfortunate experience with one of my independent cleaner, please contact me personally on thumbtack and as I said before I can come by and clean your apartment again , and for sure you will not get robbed and you will not end calling the police for the paper towels . Thank you for the comment and as I said its a learning experience specially hiring independent cleaners. I hope you wont judge the entire company and Jessica is no longer connected to us. Please reach me directly so we can talk and settle this matter , again I am so sorry.

  • Daniel C. Aug 14, 2014
    House Cleaning (One Time)
    Verified Review
    They arrived 5 minutes before appointment time. Easy to talk with smiles. They worked my house over three hours with almost no break. The house was bright and clean. I gave them good tips to show my satisfaction. They are good people worth trying and trusting.
  • Kari R. Aug 8, 2014
    House Cleaning (One Time)
    Verified Review
    AMAZING! Professional, nice, just great!! Couldn't have asked for better. Thank you both so much for helping and doing such a great job. We greatly appreciate it and wish you the best. I would refer you to anyone!!!!
    Michelle S. Aug 8, 2014

    Thank you so much.

  • Kelly G. Aug 2, 2014
    House Cleaning (One Time)
    Verified Review
    She did a fabulous job and I will definitely hire her again. Thank you!
    Michelle S. Aug 8, 2014

    We appreciate all your comments, thank you

  • Maria R. Jul 25, 2014
    House Cleaning (One Time)
    Verified Review
    Great service. They arrived on time, were courteous and professional. They listened to our concerns and did a wonderful job cleaning. The house was spotless and smelled terrific. Highly recommend.
    Michelle S. Aug 8, 2014

    Super thanks again.

  • Aedin L. Jul 22, 2014
    House Cleaning (One Time)
    Verified Review
    I choose this service after reading the reviews and seeing how happy people were with the service they received, unfortunately this was not what I experienced. Silvia was hired to do a move out cleaning. I was doing errands and came back after the first two floors were done. The rooms that had been done looked and smelled clean. As I had more errands to run, I paid her asking her to lock the door after the bottom floor was complete. Well, shame on me. The bottom floor was vacuumed, but the floor was not washed, the baseboards not dusted, and cobwebs left on the walls. The bottom floor, where people would walk in, did not look nor smell cleaned. This was a dishonest service that did not complete the job they promised to do.
  • Elaf A. Jul 7, 2014
    House Cleaning (One Time)
    Verified Review
    Superb
  • Lauren L. Jul 3, 2014
    House Cleaning (One Time)
    Verified Review
    Silvia did a great job! She is very sweet and polite. She left my place sparkling clean! I highly recommend her to others.
  • Corey M. Jul 1, 2014
    House Cleaning (One Time)
    Verified Review
  • Pam R. Jul 1, 2014
    House Cleaning (One Time)
    Verified Review
    I'm so glad I hired Silvia to clean my home. She did an amazing job and covered every detail! I will definitely be asking her to come back for regular cleanings!
  • Kelley J. Jun 26, 2014
    House Cleaning (One Time)
    Verified Review
    What a great experience! I was really concerned about my floors since I had a bad experience with a previous maid service. Ms. Silvia Michelle did a fanastic job with the floors, bathrooms, kitchen, etc. I'm excited to have her team return on a biweekly basis!
  • Paul W. Jun 20, 2014
    House Cleaning (One Time)
    Verified Review
    Silvia Michelle are extremely responsive and professional. We had our home deep cleaned and they left me impressed with their work and value. We will definitely use their service again.
    Michelle S. Jun 25, 2014

    Thank you Paul. Sure, see you again.

  • Arham D. Jun 13, 2014
    House Cleaning (One Time)
    Verified Review
    Silvia and Michelle have been great! We hired them for bi-weekly cleaning and so far they have have been fantastic. The house looks awesome, the laundry is done and the bathroom has never looked this clean. We are very happy with Silvia and Michelle.
    Michelle S. Jun 14, 2014

    Big Thanks! Have a Blessed Weekend! See you again on Monday .

  • Ellen E. Jun 7, 2014
    House Cleaning (One Time)
    Verified Review
    They were nice and professional and did an outstanding job! Cleaned my home meticulously and took a lot of care. Will use again for sure!
    Michelle S. Jun 8, 2014

    Thank you so much Ellen ! Hope you had a great party yesterday. See you in a couple of weeks.

  • Harriet Y. Jun 1, 2014
    House Cleaning (One Time)
    Verified Review
    Fantastic!
    Michelle S. Jun 1, 2014

    Thanks Harriet! See you again next week.

  • Dee R. May 26, 2014
    House Cleaning (One Time)
    Verified Review
    Silvia was very professional, mannerly, and personable. I felt very comfortable with her cleaning my home even when I was not present. Her cleaning ethic was highly detailed and precise. She even did some rearranging so that my house was in order. I have a cat that sometime s vomits hairballs in places I may not notice she cleared and cleaned my hard wood floors like a pro. My house be a an charmingly spotless when I returned home. Her prices are very reasonable and she takes her time when cleaning to ensure excellent results. I recommended her to my sister and we both plan to use her cleaning services bi weekly
    Michelle S. May 27, 2014

    Thanks Deanna and Dianna! Your cat is so adorable! See you again soon.

  • William B. May 24, 2014
    House Cleaning (One Time)
    Verified Review
    Silvia was great! On time and went the extra mile cleaning everything. No detail was left undone. The best. Thank you Sylvia!
    Michelle S. May 25, 2014

    Thank you William for your review!. I appreciate your comment .

  • Ricky G. May 17, 2014
    House Cleaning (One Time)
    Verified Review
    Great job, very thorough. Would hire again. Professional
    Michelle S. May 25, 2014

    Ricky thanks and let us know when is our next visit.