FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Tripoli Plumbing operates on flat rate pricing. The initial trip/diagnosis fee is $75 which will be waived in the event that the quote given for the needed repair is accepted.
- What is your typical process for working with a new customer?
When working with a new plumbing service customer, the process typically follows these steps to ensure smooth communication and effective service: Initial Contact: Phone Call/Online Inquiry: The customer reaches out via phone, email, or an online booking form. It's important to gather basic details like the nature of the plumbing issue, location, and any other relevant information. Assessing Urgency: If the problem is an emergency (e.g., burst pipe, severe leak), the situation is prioritized and an urgent response is arranged. Scheduling an Appointment: Based on the customer’s availability, the plumber or service team schedules a time for the inspection or service. It's helpful to give the customer a time window to ensure they're ready when the plumber arrives. Pre-visit Communication: Sending a confirmation reminder or alert the day before the scheduled visit. Sometimes, a follow-up message is sent to confirm if the issue still exists or if any changes have occurred. On-site Assessment: Arriving at the Location: The plumber arrives on-site and starts by inspecting the plumbing problem in person. Diagnostic Work: This could involve checking pipes, water pressure, fixtures, or identifying signs of leaks or wear. Providing an Estimate: After diagnosing the problem, the plumber explains the issue and provides a clear, upfront cost estimate for the repairs or installations needed. This includes any parts, labor, and potential extra charges. Approval & Work Execution: If the customer agrees to the estimate, the plumber proceeds with the necessary work. For major repairs or installations, this might take several hours or even days, depending on the scope of the project. Completion and Testing: Once the job is completed, the plumber tests everything to ensure the issue has been fully resolved and there are no additional concerns (e.g., checking water flow, ensuring no leaks). Final Walkthrough and Customer Education: The plumber should walk the customer through the work performed, explaining what was done and why. They might offer maintenance tips or advice for the customer to avoid future issues. Invoicing and Payment: The customer receives a detailed invoice outlining the work performed, parts used, and any associated costs. Payment methods are discussed and collected (e.g., card, cash, online). Follow-up: Some businesses offer post-service follow-up calls or emails to ensure the customer is satisfied with the work done. A customer feedback survey might be sent to gather insights into the service experience. Throughout this process, clear communication and transparency are key to building trust with new customers.