FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Tripoli Plumbing uses flat-rate pricing with no hidden fees. I do not give estimates or quotes over the phone or through messages — this is unprofessional and almost always inaccurate without seeing the job in person. Every quote is provided only after an on-site assessment for a $75 service fee. This fee is completely waived if you accept the quoted work and I perform the repair. You will always receive a clear, detailed, and transparent price before any work begins.
- What is your typical process for working with a new customer?
I start with a prompt on-site visit to fully assess the issue. I explain the problem in plain English, provide a flat-rate quote, and answer all your questions. Once you approve, I complete the work cleanly and efficiently, test everything thoroughly, and make sure you’re 100% satisfied before I leave.
- What education and/or training do you have that relates to your work?
I am a licensed plumber with hands-on experience dating back to 2006. I grew up in a family of plumbers and plumbing company owners, which gave me an early and strong foundation in the trade. As a U.S. Navy veteran, I also bring military-level discipline, technical skills, and problem-solving abilities to every job.