FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
- The exact cost depends on factors like the total area, material quality, and project complexity. Price Includes: - New floors - Underlayment - Transitions - Professional basic installation - Area cleaning; debris removal
- What is your typical process for working with a new customer?
Consultation: Our process commences with a meeting involving one of our managers, aiming to understand more about your project. Ultimately, a flooring option is only truly great if it aligns with your lifestyle and meets your needs. During your consultation, we delve into discussions about the design, material quality, and scope of work. Browsing through our portfolio of projects offers inspiration and valuable insights. If, following your consultation, you feel confident that we are the right team to help you achieve your flooring goals, we seamlessly progress to the preparation and installation process. Preparation and Installation: After approval of the deadlines for the work and the signing of the contract, our managers focus on preparing the laying of floors and other technical aspects. While we often have your chosen material in stock, it's worth noting that we order our products from carefully selected manufacturers known for their exceptional quality, reliable delivery times, and excellent service. All components for your project are stored in our climate-controlled warehouse. Our qualified installation team is assembled, prepared, and ready for the pre-agreed start date. We provide you with a detailed calendar of events and assign a personal project manager. If you're building a home, we coordinate an installation date with your builder and stand ready to commence the project when they need us. While all projects require patience, we aim to minimize any inconvenience you may experience. Project Completion: Once all the work is complete, we focus on cleaning up, ensuring your space is pristine and ready for your enjoyment. We stand by the quality of our work and take pride in the fact that many of our clients enthusiastically recommend us to their family and friends.
- What education and/or training do you have that relates to your work?
At Fine Floor & Fusion, our team brings extensive training and hands-on experience to every flooring project. With a focus on staying current with industry trends, we are dedicated to delivering high-quality craftsmanship and transforming your spaces with exceptional flooring solutions.