FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Each job is priced out individually. We try to work within our customers budget to the best of our abilities. We review the job based on the materials, and the labor any any special hardware this is what the price is based on. If the proposal does not fit within the budget for the homeowner we see if we can make changes that could lower the price and offer the options for this so as to keep the wanted design as close as possible while still getting it within the budget. This does not always work but we try working with the homeowner to get as close as possible.
- What is your typical process for working with a new customer?
We come out for a free estimate. Once there we discuss the project, nail down basic design concepts, materials, etc. and then we do a rough 3D sketch of the work and send it with a proposal for the work. We then work with the homeowner to make the project happen in terms of any adjustments needed to get it as close to/within budget as possible. Once agreed upon we get a deposit and start. We normally can install/deliver with 4-6 weeks of the deposit being made.
- What types of customers have you worked with?
Our most common type of work is built-in units and stair projects. We have done a lot of built-ins around fireplaces as well as bedroom wall units and mudrooms. As well as everything on stairs from just installing a handrail to replacing all stair parts to give a whole new set of stairs and rails.