FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep our pricing fair and transparent — no hidden fees. When you book a critter guard installation, we include a free solar panel cleaning with the service. We also offer discounts for bundled services and annual maintenance plans. Everything is clearly explained before we start, so there are no surprises.
- What is your typical process for working with a new customer?
We start by learning what you need — whether it’s a cleaning, critter guard install, repair, or full install. Once we understand the scope, we provide a clear, upfront quote. After you approve it, we schedule the work at a time that works best for you. On the day of service, our techs arrive on time, explain everything, and send before-and-after photos so you know exactly what was done. We always follow up to make sure you're 100% satisfied.
- What education and/or training do you have that relates to your work?
All of our technicians are trained specifically in solar systems — not just general labor. We’ve worked hands-on with solar panel installs, system diagnostics, electrical components, and roof safety. Our team has years of combined experience working on real homes across Virginia, Maryland, and West Virginia, and we stay up to date with best practices to ensure safe, efficient, and high-quality work every time.