The Plumbing Express

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Responds in about 4 hours

Introduction

The Plumbing Express is dedicated to helping our community solve their plumbing issues. We offer great customer service from start to finish. With over 15 years in the in the industry , you can feel confident in our work. We provide customers with options of repair and ALWAYS get approval before any work is preformed. Stress Less ! Call The Plumbing Express!

Overview

Hired 18 times

Serves Locust Grove, VA

Background checked

License verified

5 employees

4 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, and Credit card.

Social media

Facebook

Featured Projects

72 photos

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Exceptional 5.0

18 reviews

5

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Read reviews that mention:

Claudia F.

Dec 2, 2022

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Hired on Thumbtack

Very pleased with the work that the plumbing express provided when I was having water pressure issues. Will definitely call them again!

Details: Well repair • Residential • Low water pressure • Irregular pressure • Periodically over the past month and longer • No, I will need the professional to provide materials and parts

Well System Work

William G.

Mar 12, 2021

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Hired on Thumbtack

I lost hot water and early the next morning, I went on thumbtack to get some help. The Plumbing Express reached back out almost immediately, and scheduled a visit for that afternoon. It turns out that during the duct cleaning the day before, the cleaners had "sucked out" the pilot light on my gas water heater. I had tried to relight it myself, but with these new heaters, you can't really see if the flame is lit or not. In any case, TPE relit the pilot, and hung around about a half hour to ensure it remained lit. He took his time, explained everything to me, and didn't try to claim I needed a new water heater. I was charged only a nominal fee for the service call. These guys are at the top of my plumbing list now, and I will definitely be calling them again!

Details: Repair • No hot water • Gas tank • Bradford White • Basement • House

The Plumbing Express's reply

William, thank you so much for your review. Customer satisfaction is our number one priority! We are always happy to help, we look forward to helping you with all your plumbing needs that may arise.

Water Heater Repair or Maintenance

Herbert M.

Feb 15, 2021

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Hired on Thumbtack

I hired Plumbing Express to fix a water leak. They were very polite and professional, a real pleasure to work with. They called to update me when the technician was on his way and he arrived on time. I will definitely work with them again.

Details: No, repair is not urgent • No, the building is not currently flooded • Leaking pipes • Water heater • House

The Plumbing Express's reply

Herbert, thank you for your kind words. Customer satisfaction is our number one priority! We look forward to helping you with any other plumbing needs that may arise.

Plumbing Pipe Repair

LJ s.

Mar 5, 2021

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Hired on Thumbtack

I called in for my toilet and kitchen sink not flushing and making weird noises. The tech (Michael B) showed up on time and wore a mask, as well as shoe covers. After he asked me for more details, he was able to determine the cause very quickly. He was very thorough, and made sure to go room by room to check everything to see if it was an isolated problem or a multi room problem. Once he determined the root cause (septic system which my wife and I were unfamiliar with being new home owners), he took the time to tell me about how the septic system actually works, which is above and beyond. He also took time (over half an hour) to show me how to troubleshoot any future potential issues. I felt safe and comfortable with him in the house. The lady that works the phones called me 30 mins before to let me know that he was on his way. I also got text updates starting from the time I made my appointment to confirm and then again the day before and then that morning. Awesome!!!! I will use them over and over again and will tell everyone I know about their superior customer service, knowledge, and professionalism. Customer for life.

Details: No, repair is not urgent • No, the building is not currently flooded • Other plumbing system issue • Toilet • House

The Plumbing Express's reply

LJ, we are blown away by your awesome review! We strive to give the BEST customer service out there. Thank you for sharing with the community your opinion of us, we sincerely appreciate your time and effort. It’s reviews like yours that put a smile on our face and keep us going !

Plumbing Pipe Repair

Robert G.

Feb 19, 2021

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Hired on Thumbtack

First reason these guys are my go-to plumbers now, is they came out the day after an ice storm and there were still snow flurries. Second reason is the professionalism and all of the options that I could choose from and what was recommended. I feel like I learned a lot about my unit as he explained everything he was going to fix and answered every question by actually showing me. I highly recommend these guys and specifically, Michael B.

Details: Repair • No hot water • Hot water turns off during use • Electric tank • A.O. Smith • Basement • House

The Plumbing Express's reply

Robert, Thank you so much for your kind words. Customer satisfaction is number one priority! We are always happy to help with any plumbing needs that may arise.

Water Heater Repair or Maintenance

Credentials

License

License Type: Contractor (VA)

License verified on 1/21/2023

License

License Type: Plumber – Master (VA)

License verified on 2/8/2023

Background Check

Michael Butts

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We charge a small service call fee of $49 to send a licensed plumber to your home. When the technician arrives they will look over your project and provide options and upfront pricing before any work is started. Once you approve a option you will only pay that cost and the service call fee is waived.
What is your typical process for working with a new customer?
We LOVE new customers and We are here to help! When you call a friendly, competent CSR will greet you , and we strive to provide essential services the SAME day! Within 5 minutes we will schedule your appointment with a knowledgeable tech. When the tech arrives they will protect your home with shoe covers and floor coverings. We will assess the situation and provide options to repair !
What education and/or training do you have that relates to your work?
VA Master Plumber