FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a 5% discount for veterans and seniors. We have a $99 service trip fee for our technicians
- What is your typical process for working with a new customer?
Friendly Introduction & Discovery We start by listening. Whether you call, book online, or message us, our team gathers the basics—your name, address, and the issue you’re experiencing—so we understand exactly how to help. Clear Expectations & Upfront Communication Before we arrive, we explain any diagnostic or trip fees, review what you can expect during the visit, and give you a precise appointment window so there are no surprises. Professional On-Site Evaluation Your licensed technician arrives on time, in uniform, ready to diagnose the issue. We perform a thorough inspection and explain what we find in a way that’s easy to understand. Options, Not Pressure We present repair or replacement options with transparent pricing. No upselling. No pressure. Just honest recommendations based on what’s best for your home, your budget, and your comfort. Quality Workmanship Once you approve the work, we get started right away. Our team follows strict installation and repair standards to ensure your system is safe, reliable, and built to last. Follow-Up & Long-Term Care After the job, we check in to make sure everything is working perfectly. We also offer maintenance options like our Comfort Club to help protect your system year-round.
- What education and/or training do you have that relates to your work?
State Licensing & Certification All of our technicians are fully licensed HVAC professionals who have completed the required state training and examinations to safely and properly work on heating, cooling, and ventilation systems. EPA Refrigerant Certification Our team holds EPA Section 608 Certification, allowing us to safely handle and service refrigerants in all types of HVAC equipment. Manufacturer-Specific Training We regularly complete factory training from top HVAC manufacturers. This ensures we’re up-to-date on the newest technology, equipment advancements, and proper installation standards. Ongoing Technical Education The HVAC industry changes fast, so our technicians attend ongoing classes, workshops, and in-house training programs to stay current with the latest diagnostics, maintenance techniques, and code updates. Safety & Customer Service Training All technicians complete safety certifications and customer care training to ensure every job is done safely, respectfully, and with professionalism. Hands-On Field Experience Beyond coursework, our team brings years of hands-on experience working in homes throughout Northern Virginia—giving us a practical understanding of what systems work best for local climates and home designs.