Stephen Middlebrook

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Introduction: I have a background as an insurance contractor and general counsel (Aetna). I have contract and insurance specialties. Several years mediating in VA CT system with 80%+ success factor. As a lawyer, I am quick to recognize the need to move off stalling points and try new approaches to achieve consensus. I encourage a joint process at all times; I discourage separate audiences and am also inclined to discourage persons who are not interested.

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What advice would you give a customer looking to hire a provider in your area of work?
Look for total objectivity and reasonable knowledge of the subject matter at hand. Be respectful of the insurance background since it enables both parties to understand where responsible insurers recognize need to respond positively to legitimate claims but also will press for and demand detail when claims appear spurious or under developed.