FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a charge of $25 per man hour for deep cleans and move out cleans that may require flexibility in the amount of time spent performing our cleaning services. Otherwise, we typically quote "by the job" so you know exactly how much your service will cost before we perform them. Be sure to follow us on Facebook for chances to redeem special coupon codes and discounts!
- What is your typical process for working with a new customer?
Once contacted by a potential client, we will ask a series of questions over the phone or via email about your home in order to provide the most accurate quote over the phone or via email. If necessary, we set up an initial appointment to view your home or business in order to provide a quote in person. We will present the quote on a form that guarantees the price quoted for one year from the date of the quote. If you choose to proceed to use Time to Shine Cleaning as your service provider, we will then set up the best days and times for us to schedule and perform your cleanings.
- What education and/or training do you have that relates to your work?
The owner, Victoria Elkins, has worked in the professional cleaning industry for over 5 years. Originally doing move in/move out cleans for HWCR LLC, a property management company, in Colorado Springs, Colorado; she then branched out to learn from the best cleaning company in Colorado, A+ Cleaning, as a residential housekeeper. Since moving back to her home state of Virginia, she has supervised in Wintergreen Resorts housekeeping department learning even more skills in quality control.