FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
No, we always go to the business and give a Free customized estimate. Every system is different, and every office is different with what they need cleaned. We need to know the make, model, how old it is, how many vents there are, where the exhaust is located, and much more. We also need to see the office space in which needs cleaned. We need to know the square footage, how many offices, windows and much more.
- What is your typical process for working with a new customer?
First, we ask questions to understand what kind of cleaning it is that you need. Once we know, then we take down your information to forward to the owner of the company. Then he will schedule a time to come to you to give you a Free Estimate! We would come out to your place of business (at a time that is good for you) to get specific information, so we can give you a customized quote. Once done, you can let us know if your interested on the spot, or you can call us when your ready. Then we would schedule your cleaning, to be done on a day and time that is convenient for you. When done, your kitchen or office facility will look the way it looked before, if not better then when we came in. Then we would follow up with you to make sure your happy with our services.
- What education and/or training do you have that relates to your work?
I have worked for other businessess doing maintenance for years before I started my own. I had to study, work a certain amount of hours and work on certain jobs in a year, before I could even take the test to get my certification to belong the Hood & Duct Cleaners Association. I have to re-certify every couple of years to keep it. Now, we just celebrated our 23rd year in business.