Nicholas Macdowel

Introduction: I offer the following: * network systems * home support * printer support * hardware repair * troubleshooting * software support * security and recovery I'm a professional systems network administrator with extensive leading-edge IT experience in delivering exceptional customer satisfaction on the improvement of overall operations. I'm proficient in front-end and back-end operations development and support with a positive track record of bridging mission-critical projects on schedule and within budget. I have strong interpersonal, communicative and organizational skills. These allow me to lead in project management proficiencies, including analysis, design, development, implementation, documentation and evaluation. I know the following: * Technical knowledge * Network administration * Microsoft administration * Linux administration * CLI, VOIP and PBX * Software integration and support * IIS, SSLs, and active directory * CCTV * CRM and ticket management systems (i.e., Spice works, Sugar CRM, Sage Act, Ubersmith, command line, and Microsoft Office support) * Switches * Routers * Structured cabling * PC repair * Troubleshooting, deployment, and liquidation * Outlook OST/PST archive and contact support * UPS/FED-X terminals and integration * Server management * DB support * Domain and web support * WSUS * Symantec * Kaspersky * Software roll-outs * Norton Ghost or Acronis Imaging * Backup and redundancy * Hardware and PC repair * Domain policy management * Solid knowledge of Nat, VLAN, PXE, SSH, DNS, DHCP, email, HTTP, SSL, OSI model, and TCP/IP protocols and applications * Experience with data cabling/computer facilities maintenance