FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on project scope, materials, and square footage. We provide detailed written estimates with no hidden fees. Discounts may be available for larger projects or seasonal promotions. Any additional work outside the original scope is always approved before proceeding.
- What is your typical process for working with a new customer?
We start with a free on-site consultation to assess the space, discuss goals, and review material options. After that, we provide a detailed written estimate. Once approved, we schedule the project, order materials, and complete the work with clear communication and professional craftsmanship from start to finish.
- What education and/or training do you have that relates to your work?
Our team has hands-on professional training in hardwood floor installation, refinishing, subfloor preparation, and finish systems. We stay up to date with manufacturer certifications, industry best practices, and modern dustless sanding technology to ensure high-quality, long-lasting results.