About this pro
Hi, I'm Jeremy Gardner. I recently retired from 20 years in the Army and was looking for someone to develop a resume that not only encompassed my experience, but also I needed one for my second career that I'd like to pursue as a Range Maintenance Technician. Carly does awesome work. I hired her to write a resume and cover letter for me. Carly is a Gem! You won't find a resume writer who goes to such lengths more so than Carly. She has immeasurable skills, personality, writes, and can be counted on to go the extra distance without your even asking. Professional, reliable, dependable, creative, and someone who has your back! She's a great communicator, we set a deadline that was just right and I didn't feel rushed and she texted regularly to inform me to check my email for the project and responded to my phone calls in a timely fashion. I plan to hire her soon to revamp my LinkedIn profile so that I can market myself for a job and be ready whenever employers and my professional network look me up. If I come across anyone who needs a resume, cover letter, or LinkedIn, I will definitely refer them to her.Jul 1, 2018Verified
Communication is still tentative, but at least it seems quick and active. My book begins with the angel that walked into my home (for real!!!).Nov 7, 2017Verified
Actually know how to write professionally, not copy paste, not false advertise, listen to customers instead of being defensive, work with unhappy customers to resolve the issue like giving partial refunds, NOT TEXT MULTIPLE TIMES ASKING CUSTOMERS TO ADVERTISE FOR YOU!Jun 26, 2017VerifiedCarly C.'s reply
You have grammar problems typing your first sentence - "Actually know" I think you meant to say "Actually I know". And as I've stated numerous times before, I am sorry you are not satisfied with your curriculum vitae, I accommodated your tight deadline and even tried calling, emailing, and texting you to set up a time to talk if you were unhappy with the first draft I created for you. Instead, I never was able to get a hold of you on your phone, nor did you take my offer to set up a time for us to talk. Instead you threatened and harassed me over and over about how you were going to take action against me. I told you numerous times I would be willing to add or remove items you did not want on your curriculum vitae instead of working with me, it was constant complaining. You clearly knew you were entering a none refundable contract and decided to willingly and knowingly. I have none refundable contracts exactly for this purpose, for doing all the work and then ensuring I am compensated for it, not giving away free services. As for advertising, I inform everyone I know about my FREE networking groups and FREE talks on how to market yourself to get a job (if you thought it was inappropriate for you, you could have always passed along to another business owner or career seeker you knew). Clearly, you can't satisfy everyone, but in the 3 years I've been with Thumbtack, this has been the ONLY unhappy client. The reviews don't lie.
She should meet her contract requirements. Getting the majority of all work done a day prior to the final 6pm deadline would help. There was no time for final review. I posed questions, via email and text, regarding her possible mistakes, prior to the deadline, I expected them to be answered. Instead, she emailed me the following morning saying I could pay her more money to continue. In addition, my cell number on the cover letter was incorrect. The signature was on separate page by itself. I handed my cover to a hiring manager, crossed out the incorrect cell# and hand wrote the correction.Oct 13, 2017Carly C.'s reply
I did meet my contract requirements. I offered a two week deadline instead of the one week deadline you had requested to ensure you wouldn't feel rushed compiling a resume and cover letter. I didn't wait until the last day or day prior, I had made several rounds of edits. I had even kindly reminded you that our deadline was fast approaching and that here is a copy of your final resume and cover letter. You kept constantly asking for edits (all of a sudden you had a Bachelor's degree that I didn't know about that wasn't listed on your college transcript that you provided me. I did kindly respond that if you wanted more edits past our deadline, I would be more than willing to accommodate you for an additional fee. It's no different than when you hire someone to clean your house. If you think parts of the house are still dirty, you ask them to continue to clean those areas, but they aren't going to stay there days past the day they came to keep cleaning and cleaning and cleaning. Thank you for being so difficult, that now I put limits on edits for my agreements with clients (two edits per document, if you want additional, there will be an additional fee that will be communicated to you in advance so you will always have a choice). I had 8 pages of text message communications that you and I had with each other that I personally typed in a Microsoft Word document, as well as responded to all your emails. I made several edits to your resume, I cannot help that you kept wanting more. You never answered your phone either so I was forced to communicate with you only via text and email. You had even admitted during your dispute that the day of our deadline you were out of town the whole day, that isn't my fault. That is exactly why I have clients sign a no refund agreement exactly for clients who think they can complain incessantly to get free/reduced services. I was shocked when you had made a dispute when I hadn't even heard you be upset in the least. You ignored my question via email of offering to make more edits for an additional fee and just kept asking questions and being overly demanding. I still remember our first initial phone call was 30 minutes long with you chatting non-stop. I thought I did an awesome job highlighting your skills and accomplishments in a professional way even though you were out of the work force 30 plus years. I even tried offering you a career personality test which is a 72 question true/false test about yourself in which you could take at your home and it would include a follow up 15 min. phone call with me to answer any questions to help you determine what career path to take. You had no direction on what job you wanted telling me "any job I can get" has no direction and snail mailing me and texting me various different types of jobs does nothing for me when you hired me to write ONE resume and ONE cover letter for ONE job or ONE career field of your choice. And telling me that your hefty alimony was going to be running out and was the only reason you're getting a job is not cool to try and take advantage of a business owner, such as myself who had to work for everything they have/had their whole life is not acceptable. You had some serious low self esteem issues as well incessantly bragging about your kids & grandma you raised, parties you threw, and how your design of a stair railing was in a magazine, but then had me change it to say that you didn't design the railing. (Rolling eyes) my goodness!
Very helpful, offers all the aspects I am looking forJun 27, 2017Verified
Photos and Videos
- What is your typical process for working with a new customer?If a customer is interested in my quote from Thumbtack, I would like to set up a free 10 minute phone call to discuss any questions/getting started on the project. After agreeing on a deadline with the client, I will draft up an agreement that outlines the project details and allow the client to review it prior to them signing in case they have any questions, comments, or concerns, I can do my best to accommodate it in the agreement. After the agreement is signed and received along with payment (I accept U.S. cash, check/money order, and debit/credit card) I get started. Of course if there's a special payment plan involved, etc. that will be notated in the agreement.
- What education and/or training do you have that relates to your work?-Degrees: Bachelor of Arts in Business Administration with an emphasis in Management from the University of Washington Tacoma, Associate of Arts & Science degree as well as all 9 business pre-requisites to get into UW Tacoma’s business school, and Associate of Technical Arts in Computer Information Systems Web Development (both Associate degrees from Olympic College in Bremerton, WA, an institution that also offers 4-year degrees). -Over 11 years’ direct writing experience (defined as positions which require heavy writing). -Over 11 years’ experience successfully helping individuals find jobs. -Over 8 years’ experience working in a freelance capacity (Work Solutions, etc.) -Over 5 years in business performing career coach, writing, editing, marketing, and consulting work for businesses, individuals, and freelance opportunities. -Published in numerous magazines and publications: Women’s World Magazine (twice), Eatonville Dispatch, SouthSoundTalk.com, Tacoma.com, Tacoma Art Group, Federal Way Mirror, South Sound Magazine, Showcase Media Magazine, and the Business Examiner. -Experienced technical writer writing technical manuals and training presentations on various safety programs about the navy safety wide website/database “ESAMS” (Enterprise Safety Application Management System) and approximately 38 safety programs while working with these programs as a government contractor for 3 years (was promoted to Safety Technician within a year of being a Safety IT Administrative Technician). -Experienced writing, editing, and researching various business and technical reports (Work Solutions, Washington State Department of Transportation, City of Tacoma’s Human Resource Department, etc.) Self development is very important to me and I promote training opportunities at my Puyallup Job Club (free networking group for job seekers, business owners, and business professionals). Whenever I see classes that I find beneficial in my business and personal life I enroll in them. In the over 5 years that I've been in business, I've taken various classes from: 1. Successfully completed a continuing education month-long business planning course at Pierce College Puyallup (June 2018) which consisted of writing a 27-page business plan, passing weekly quizzes with an 80% or higher, participating in weekly discussion questions with classmates, weekly PowerPoint audios, readings, videos, etc. Writing business plans is now a service that I offer my clients. 2. An Adobe InDesign class (approximately 6 sessions) from Pierce College that earned me a certificate. Adobe InDesign is a software to make advertisements, business cards, and newsletters. 3. A sales class through Please-aholics in Tacoma, WA. 4. The Psychology of Spending at the Kitsap Credit Union to teach you how to live large on a budget. 5. Fred Pryor Seminars from "How to develop emotional intelligence," to "How to effectively manage conflict" and "How to manage emotions under pressure." 6. I routinely listen to Joel Osteen's free half hour weekly sermons on how to be a better person, be grateful for what we have, have better relationships with others, while still being motivated to reach our highest levels in life. I read regularly on articles & books on continuing education as well as research online to stay abreast in my field as well.
- How did you get started doing this type of work?I had helped people successfully find jobs for 6 years prior to starting my business. I knew that I wanted to have a business helping people find jobs, as well as performing writing services. I was inspired when I had met an older woman who was a successful copywriter who had published 7 books. I figured if she could do it, so could I! I decided not to choose between helping people find jobs or writing, but to combine the two! So, that's what I did. I had successfully found a former colleague a position at another company when her contract was not renewed (when we had been government contractors in the safety office on Bangor Base). My former boss had also hired a sister of a gal that I referred to replace my position when I was promoted within a year to safety technician from an administrative assistant. Through the years since then I would help family and "like family" people with resumes, references, and job leads, advice on LinkedIn, etc. I had worked for a little over a year in the City of Tacoma's Human Resource department assisting human resource analysts with recruitment and selection and administrative duties, from reviewing qualified applicants' applications to assisting with proctoring exams which tested prospective candidates, to assisting with contracts the City of Tacoma had with other business partners. My most recent positions prior/during my business has been varied: I have experience working in State Government as well (Department of Transportation), writing three articles weekly for Tacoma.com as a freelance writer as well as their advertising & sales manager that sold website/online marketing packages, and increasing readership to the site (worked for Tacoma.com as a freelance writer for over 3 years), and was an independent Lindt Chocolate adviser (prior to them no longer having independent sales reps) who sold various chocolates that weren't sold in the stores.