About this pro
Communication is still tentative, but at least it seems quick and active. My book begins with the angel that walked into my home (for real!!!).Nov 7, 2017Verified
Actually know how to write professionally, not copy paste, not false advertise, listen to customers instead of being defensive, work with unhappy customers to resolve the issue like giving partial refunds, NOT TEXT MULTIPLE TIMES ASKING CUSTOMERS TO ADVERTISE FOR YOU!Jun 26, 2017VerifiedCarly C.'s reply
You have grammar problems typing your first sentence - "Actually know" I think you meant to say "Actually I know". And as I've stated numerous times before, I am sorry you are not satisfied with your curriculum vitae, I accommodated your tight deadline and even tried calling, emailing, and texting you to set up a time to talk if you were unhappy with the first draft I created for you. Instead, I never was able to get a hold of you on your phone, nor did you take my offer to set up a time for us to talk. Instead you threatened and harassed me over and over about how you were going to take action against me. I told you numerous times I would be willing to add or remove items you did not want on your curriculum vitae instead of working with me, it was constant complaining. You clearly knew you were entering a none refundable contract and decided to willingly and knowingly. I have none refundable contracts exactly for this purpose, for doing all the work and then ensuring I am compensated for it, not giving away free services. As for advertising, I inform everyone I know about my FREE networking groups and FREE talks on how to market yourself to get a job (if you thought it was inappropriate for you, you could have always passed along to another business owner or career seeker you knew). Clearly, you can't satisfy everyone, but in the 3 years I've been with Thumbtack, this has been the ONLY unhappy client. The reviews don't lie.
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- What is your typical process for working with a new customer?If a customer is interested in my quote from Thumbtack, I would like to set up a free 10 minute phone call to discuss any questions/getting started on the project. After agreeing on a deadline with the client, I will draft up an agreement that outlines the project details and allow the client to review it prior to them signing in case they have any questions, comments, or concerns, I can do my best to accommodate it in the agreement. After the agreement is signed and received along with payment (I accept U.S. cash, check/money order, and debit/credit card) I get started. Of course if there's a special payment plan involved, etc. that will be notated in the agreement.
- What education and/or training do you have that relates to your work?Self development is very important to me and I promote training opportunities at my Tacoma Job Club (free networking group for job seekers & business owners). Whenever I see classes that I find beneficial in my business and personal life I enroll in them. In the 4 years that I've been in business, I've taken various classes from: 1. An Adobe InDesign class (approximately 6 sessions) from Pierce College that earned me a certificate. Adobe InDesign is a software to make advertisements, business cards, and newsletters. 2. A sales class through Please-aholics in Tacoma, WA. 3. The Psychology of Spending at the Kitsap Credit Union to teach you how to live large on a budget. 4. Fred Pryor Seminars from "How to develop emotional intelligence," to "How to effectively manage conflict" and "How to manage emotions under pressure." 5. I routinely listen to Joel Osteen's free half hour weekly sermons on how to be a better person, be grateful for what we have, have better relationships with others, while still being motivated to reach our highest levels in life. I read regularly on articles & books on continuing education as well as research online to stay abreast in my field as well.
- How did you get started doing this type of work?I had helped people successfully find jobs for 6 years prior to starting my business. I knew that I wanted to have a business helping people find jobs, as well as performing writing services. I was inspired when I had met an older woman who was a successful copywriter who had published 7 books. I figured if she could do it, so could I! I decided not to choose between helping people find jobs or writing, but to combine the two! So, that's what I did. I had successfully found a former colleague a position at another company when her contract was not renewed (when we had been government contractors in the safety office on Bangor Base). My former boss had also hired a sister of a gal that I referred to replace my position when I was promoted within a year to safety technician from an administrative assistant. Through the years since then I would help family and "like family" people with resumes, references, and job leads, advice on LinkedIn, etc. I had worked for a little over a year in the City of Tacoma's Human Resource department assisting human resource analysts with recruitment and selection and administrative duties, from reviewing qualified applicants' applications to assisting with proctoring exams which tested prospective candidates, to assisting with contracts the City of Tacoma had with other business partners. My most recent positions prior/during my business has been varied: I have experience working in State Government as well (Department of Transportation), writing three articles weekly for Tacoma.com as a freelance writer as well as their advertising & sales manager that sold website/online marketing packages, and increasing readership to the site (worked for Tacoma.com as a freelance writer for over 3 years), and was an independent Lindt Chocolate adviser (prior to them no longer having independent sales reps) who sold various chocolates that weren't sold in the stores.