- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing includes travel time, site protection, setup/cleanup, and all installation labor and materials (sundries including adhesives and primers). Our residential estimates are comprehensive and include factors such as travel, setup, prep work required, size of crew required, type of materials, and accessibility (schedule). Commercial projects are typically estimated by the linear yard. Boat projects require a thorough site inspection and consultation. Most small projects can be estimated by phone/email using photos and basic measurements.
- What is your typical process for working with a new customer?
We suggest that the wallpaper selection process be completed prior to scheduling a site visit. We can help guide you toward appropriate wallpaper materials that are suitable to your space. Once samples have been selected for each area, we can take accurate measurements and estimates on the quantities of material required for each space. This will ensure that the appropriate amount of material is ordered. We can also assist in placing the wallcovering order if only available directly to the trade (not retail). Prep work and installation can typically occur in the same day and will be scheduled once your material has arrived on site.
- What education and/or training do you have that relates to your work?
Each member of our crew is college educated, has completed full course work with the WIA (Wallcovering Installers Association) and attends continuing education each year to keep up to date on the latest trends, tools, and techniques in the trade. Our master installers have over 10,000 hours of experience and are considered experts in our field. Our apprentice paperhangers complete over 3,000 hours of supervised training before managing their own installations. We are regularly called upon to inspect and correct faulty installations or DIY projects that have gone awry.