Crown Plumbing, Inc.

Snohomish, WA

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About this pro

How does your service stand out?

Here at Crown Plumbing, Inc., our staff is clean and respectful. We give options to solve problems so that we can best fit your needs. There are no surprises, and we determine all the details of a job before diving into work.

What do you enjoy about the work you do?

We love helping people and making sure they feel comfortable with us and the plumbing services we provide. The needs for your home are important to us, it's an investment that needs to last a very long time - and we respect that.

Location

Snohomish, WA 98290

Years in business

8

Number of employees

6

Times hired on Thumbtack

58

Reviews

27 Reviews
  • Bill B. Nov 30, 2016
    Plumbing Pipe Repair
    Verified Review
    EXCELLENT JOB!!
    Steve Sullivan and apprentice were OUTSTANDING..above and beyond..will hire them again,a kitchen project..a GREAT JOB👍
  • Leena G. Nov 18, 2016
    Plumbing Drain Repair
    Verified Review
    Issue was fixed
    The technicians were on time and fixed the problem.
  • Linda F. Sep 27, 2016
    Slow or Clogged Drain Issues
    Verified Review
    Clearing main line
    I had to have my main sewer line cleared, where it was found to have tree roots clogging the line..The techs that came out were very polite and helpful ( I asked a lot of questions...) and I was very pleased with my service! I would recommend this company to my friends..Thanks again, it's nice to have clear running drains again!
  • David T. Sep 22, 2016
    Toilet Repair
    Verified Review
    Great job!
    Did a very quick job and the work was done super well. Fair price also. Will definitely hire again for any plumbing needs!
  • Aaron Z. Sep 8, 2016
    Water Heater Repair or Maintenance
    Verified Review
    Great service!!
    The crew at Crown did a great job. Not only did they install a new expansion tank, but Tim came the same day I put in the bid. Overall I was satisfied.
  • Jacob B. Aug 20, 2016
    Shower and Bathtub Repair
    Verified Review
  • Rosalie W. Aug 19, 2016
    Plumbing Drain Repair
    Verified Review
    Things went well. They were on time polite, and solved the problem. Cost was about what I expected.
  • Carol E. Jul 31, 2016
    Sink or Faucet Installation or Replacement
    Verified Review
    They did the work fast and were very professional which I appreciated. However I was charged an outrageous amount to tighten the lines on one bathroom sink and install a sink, new faucets and lines on a second bathroom. I should have called Aurora Plumbing. They charged me half of what I was charged and did more work. Must be the price I paid for wanting the work done right away. Won't make that mistake again.
  • Kevin P. Jul 20, 2016
    Outdoor Plumbing Repair or Maintenance
    Verified Review
    Fixed leaking toilet. Done quickly, and plumber was very nice and hospitable.
  • Catherine L. Jul 12, 2016
    Shower and Bathtub Repair
    Verified Review
    My whole shower was replaced with new hot and cold water pipes, fixtures, riser faceplate and shower head. The techs were great and did the job in less than two hours. They worked with me on the total price of the job, but it was still expensive, that's why I didn't give five stars. I would recommend this company
  • Gary D. Jun 25, 2016
    Toilet Installation or Replacement
    Verified Review
    Plumbers arrived on time. Provided a very competitive bid. Completed the work the same day. Replaced 3 toilets with high quality Toto toilets. Left all three baths in clean condition. Very satisfied!
  • Bill D. Jun 23, 2016
    Water Heater Repair or Maintenance
    Verified Review
    Service techs were professional and respectful. While it took two tries to resolve the issue my hot water problems were fixed. I believe the costs to repair the pressure regulator were excessive they did however waive the follow up call fee. If not for the price this rating would have been higher
  • Dena G. Jun 19, 2016
    Toilet Repair
    Verified Review
    I highly recommend Crown Plumbing! The guys easily figured out what was wrong with my toilet, even though I had nearly given up hope and already begun researching possible replacements. I'de definitely use them again!
    Nathan B. Jun 20, 2016

    Hi Dena! Thanks for the kind words. I am glad everything worked out well for your toilet and there is peace of mind. We look forward to serving you in the future. Have a wonderful day! :)

  • Sam M. Jun 18, 2016
    Plumbing Pipe Repair
    Verified Review
    This was a top notch experience all around. Professional timely and high quality.
    Nathan B. Jun 20, 2016

    Hi Sam! We appreciate the kind words and I am very happy all went well. Thank you for your time with us and we look forward to serving you in the future! :)

  • James S. Jun 13, 2016
    Toilet Repair
    Verified Review
    We had our toilet fixed by Crown Plumbing last week, and so far, it's working like a charm! It was easy to schedule an appointment, the customer service was strong, and the price was competitive with third parties.
    Nathan B. Jun 14, 2016

    Hi James, Thank you for the kind words! It's great news to know the repairs have held up. We look forward to working with you in the future. :)

  • Astha D. Jun 12, 2016
    Plumbing Drain Repair
    Verified Review
    I think their promptness is great, so is their service oriented approach. They give the right advice to clients and let them know abt alternatives. One cons is that they charge hourly although it was mentioned that they would be charging std rate. Anyways, overall I am satisfied with their service and unlike some other plumbers this one didn't feel like a rip off.
    Nathan B. Jun 13, 2016

    Hi Astha, Thank you for the kind words! I am so glad everything worked out for your situation. It's great to hear that you are pleased and comfortable with the work. We look forward to working with you in the future! :)

  • Brandon M. Jun 11, 2016
    Sink or Faucet Repair
    Verified Review
    Low water pressure from sink and cracked water spigot. Called for service and was scheduled within minutes. Great customer service. They arrived on scheduled date and completed job. Very satisfied with Crown Plumbing Inc. Although prices are too high, i am still a happy customer.
    Nathan B. Jun 13, 2016

    Hi Brandon! Thank you for the kinds words and all your time from last week. We look forward to working with you in the future. :)

  • Carla L. Jun 10, 2016
    Plumbing Drain Repair
    Verified Review
    They were able to clear my drain that another plumbing wasn't able to do!
    Nathan B. Jun 13, 2016

    Hi Carla! Thank you for the kind words and for all the great patience. I am so glad we could work out times and the situation for you. :) Have a great day!

  • Gregory P. May 23, 2016
    Bathroom Remodel
    Verified Review
  • Simone H. May 10, 2016
    Shower and Bathtub Repair
    Verified Review
    Replaced my bathroom hot, cold and shower knobs. Did a good and quick job. The quote I was given is considerably higher than charges advertised.
  • Stuart A. May 4, 2016
    Outdoor Plumbing Repair or Maintenance
    Verified Review
    Nathan arrived right on time, did the work promptly and charged me a very reasonable amount. I look forward to calling him again the next time I have a problem!!
  • Dave C. Apr 18, 2016
    Shower and Bathtub Repair
    Verified Review
    Great job on the repair and they got it done well below the quoted price. I would recommend them.
  • Chris J. Apr 9, 2016
    Water Heater Installation or Replacement
    Verified Review
    Did a great job. At a great price.
  • Quang D. Apr 14, 2015
    Plumbing Drain Repair
    Verified Review
  • William H. Mar 27, 2015
    Water Heater Repair or Maintenance
    Verified Review
    Unfoutanly I didn't have the work down by Mr Barnes. But talking to him was great and he is willing to travel to you. He would be a good choice to make
  • Ankur P. Mar 19, 2015
    Plumbing Drain Repair
    Verified Review
    very helpful, on time, explained not only the job but provided helpful tips and advice.
  • Eric C. Feb 27, 2015
    Plumbing Pipe Repair
    Verified Review

Q&A

What is your typical process for working with a new customer?
We first let our customers know that we have a service fee (potentially waived if customer does with through us); then we proceed to ask them further about the work they need; after information is gathered, we obtain all necessary contact information (including job location) and schedule them down, confirming their appointment date and time with our tech. Once at the location, we look over what is needed and talk to the customer about what they would like done. We then provide them with an estimate and they decide to do the work at that time or a later date.
What education and/or training do you have that relates to your work?
Our journeyman have gone through years of training, and continue to learn from the newest experiences they encounter. Every job is a learning opportunity to find new ways to perform work, and become faster and more efficient in the future.
Do you have a standard pricing system for your service? If so, please share the details here.
We no longer work by an hourly rate for residential locations but instead off menu price. We start with a $69 service fee to get the journeyman to the customer's location; he makes an estimate that includes parts, materials, and labor then the customer decides from there if they would like to do the work. If the customer confirms the estimate, we will WAIVE the service fee. Certain larger jobs, like remodels and repipes, are free estimates.
What types of customers have you worked with?
We have worked with customers that require tinier jobs such as toilet installations, to customers that require jobs taking several days for completion. We work with home owners, landlords, commercial customers, and more.
What advice would you give a customer looking to hire a provider in your area of work?
Check around at all your possible options to determine prices. Certain jobs like hot water heaters may seem cheaper at other places but it's best to know what is included in the estimate. That way you can compare to other places by asking for the exact parts needed for a estimate.
What questions should customers think through before talking to professionals about their project?
We especially like to ask customers about their water heater set up: - Is it gas, electric, or tankless? - If gas or electric, how many gallons does it have? - Where is the tank located? - What is the height of the gas or electric tank? - If in need of repairs (possibly), how old is the gas or electric tank? - Tankless water heaters usually take a lot more information to understand the issues (when they are having problems) and the process is extensive. We will be asking the customer plenty of questions to best help this situation.