CERTAPRO PAINTERS OF CENTRAL WASHINGTON
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Great service, quick to respond and get my paint job done. Very professional, from quote process to the actual painting.May 16, 2017Verified
Debbie came out to walk our property, take measurements, and offer a bid. We accepted her bid, paid our deposit, and then waited until the job would start - one week later. The DAY before the job, on a Sunday afternoon, she had her painter call us to coordinate the project for his Monday arrival. On the phone the painter had NO IDEA about the size or layout of the house, dimensions, and stated he needed to get a "sample" of the paint to match it. Since Debbie stated that there was NO ROOM for negotiation because the job was so tight, we questioned why she would have a painter come back out to do all the EXACT work that she documented a week prior. We had provided white paint codes & images per her request one week before. All we wanted was brilliant white on our ceilings and a few hallways. This painter was talking about dropping his kids off at school, and then coming out to "check out" what he will be working on, but had NO intention of actually starting the job on Monday as agreed. He didn't even know he needed scaffolding for the high ceilings. This was very confusing because Debbie stated she would have 3-4 guys on the project and it would be done by the end of the week. This was very confusing because we had this EXACT conversation a week prior. This was very confusing because she stated she had concerns but would never share what they were, even when directly asked. When we reached out to Debbie after her one missed call and no text explanation (mind you on a Sunday while moving) she sent a text that she had CANCELED the job. No explanation, no professionalism, no care for us, the client. Just a "good luck with your project" and said, we weren't a good fit. Unreal. Unprofessional. Unnecessary. Bad Communication all around. I will be watching for the refund next. I guess I would say only use Debbie if you catch her on a good day. If her mood changes you will get screwed. Welcome to Yakima!Oct 23, 2017VerifiedCERTAPRO PAINTERS OF CENTRAL WASHINGTON's reply
We were hired on Thursday, October 19th for a project that needed to be completed no later than the 27th. We rearranged our schedule in order to accommodate that timeline. We did not promise a certain crew size. We stated we would have the project completed within their timeline. On Friday, October 20th, we were informed a friend painted their dining room ceiling using a paint and sheen we would never use and now all the connecting ceilings have to match/blend. This work is being done by a friend who is also painting other areas in the midst or our preparing to start the project and changes our scope of work. Caylen was to be our contact and that changed to Kassandra. The house was to be vacant and now they are moving items in. Multiple times, Kassandra brought up a discount and concerns about pricing. Not all customers and contractors are a fit to work together. We cancelled the project as we knew this was not going to work out for all involved. A copy of the refund slip was sent Caylen this morning via text.
Great service and pricing! I had a minor issue after my paint job was completed. I called to let them know about it and they came out same day to fix it, no questions asked. I highly recommend CertaPro for both interior and exterior paint jobs.Oct 9, 2019Review from Google
Debbie champion is a business owner with the highest of integrity and professionalism. Love all of this companies before and afters. Amazing crews that come in start your project and are at your home or office business space until the project is complete! Excited to use you guys for our home painting projects that will be needed this spring!Oct 3, 2019Review from GoogleCERTAPRO PAINTERS OF CENTRAL WASHINGTON's reply
Thank you Jessica! We look forward to working with you in the spring!
I had a very good experience with CertaPro. I had a deadline to get my house painted and they were able to work with me and get it done. Any questions or concerns I had were answered promptly and the job was ahead of my deadline and on budget!Jul 1, 2019Review from Google
License Type: Construction Contractor (WA)
CERTAPRO PAINTERS OF CENTRAL WASHINGTON verified
- What should the customer know about your pricing (e.g., discounts, fees)?Fair, competitive pricing
- What types of customers have you worked with?Residential
- What advice would you give a customer looking to hire a provider in your area of work?Use our contractor comparison questions to be sure what is included and offered is comparable. ie licensed, bonded, insured, proactive warranty, paint included, free color consult.