FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair pricing. Our medical transcription rates are by the 65 character line, so our clients are only paying for what is typed on the page. Our software calculates every document for accurate and verifiable billing to all our clients. For clients needing a "per page" rate or "per hour" rate, we will discuss their needs, evaluate the project, and determine a fair billing rate. Our long list of satisfied clients and 2+ decades of service proves we are relied on to provide excellence in service, quality documentation and deliver it at a fair price.
- What types of customers have you worked with?
We provide dictation/transcription services for medical facilities, as well as corporate clients. Our medical includes all specialties, from single practitioners to multi-specialty large group providers throughout the U.S. Our technology makes upload and download of dictation files and documents extremely convenient and reliable. Work types include Progress notes, Consults, H&P, Letters, IME, Assessments, etc. View our website page of Testimonials to read client comments. Our corporate transcription includes focus groups, interviews, depositions, legal and law enforcement dictations as well as general dictation. Our administrative team will be happy to give further details on our services and technology.
- What advice would you give a customer looking to hire a provider in your area of work?
Have you verified your vendor is HIPAA secure? Are you no longer satisfied with 24-hour+ turnaround? Do you need a technology partner for your documentation needs? Are you looking for a reliable vendor who is knowledgeable in the business of outsourcing and record management? Our 23 year history of providing quality outsourcing services and premium customer service is noted on our website. We are HIPAA secure, utilize a user-friendly web-based technology, which is our Infraware platform, for ease of dictation upload, report review and management and storage. We excel in medical transcription and also provide corporate transcription.