FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes; we have always offered 1/4 hour billing increments and never having the typical 1-hour minimum as other service companies. In the event the client's office equipment needs to be transported to our Service Bench for service, the labor rate is less than our on-site rates, and the unit(s) is transported and returned, incurring no additional travel costs.
- What is your typical process for working with a new customer?
We consider each and every client, existing or potential, as valued. People have needs; people need help. We attempt to assist and help people whenever and wherever we can. We with the potential client as to what their office machine needs are and how their equipment is currently used. We strive to have you get the most potential out of your office equipment.
- What education and/or training do you have that relates to your work?
I was hands-on trained by the owner of a company in this exact field, prior to July of 2000, for almost 2 years. I undertook a majority of the on-site repairs and deliveries for his company.