HI-5 Roofing LLC
About this pro
First impression was very good and we thought they would do a sufficient job with the roof leak we had. The account manager (Seth) came to look at a roof leak we were experiencing. While he was there, he looked at the roof from the ground and listen to what I described as the problem. He agreed that it was in fact in flashing problem, based just off what I told him. He did not go on the roof or in the attic where we are experiencing the leak. After signing the quote, I had to reach out to the company to find out when the work would be done, as I had no communication from them after signing. On the day the work was to be done, the worker who showed up had pictures that were not of our house. Had we not been home, he wouldn't have known what work was supposed to be done. He went on the roof and in the attic and reported it is not the roof leaking, but a window. We declined to have any of the work done as this was not what we agreed to on the quote and will be finding a different company for any future roofing needs.Jun 15, 2018VerifiedLuis T.'s reply
I’m very sorry Olivia for the mixup. Our software that coordinates pictures with project addresses somehow switched projects. The scope of work did not match the pictures. Therefore our repairman double checked with your friend on the location of the leak. We will make sure this doesn’t happen again. Please feel free to call me if you would like to remove your satellite at no charge.
Very pleased with Hi-5 Roofing! They were very responsive, helpful, and a great value! I will definitely use them again in the future!May 18, 2018Verified
Luis and his team do fantastic work. Roof was completed in a day, they cleaned up well and the roof came out great, along with the 10 year workman warranty. Would definitely recommend to family and friends.Nov 8, 2017Verified
Great work on a complete roof replacement and also re-worked gutters.Jul 17, 2017
We had a great experience with HI-5 Roofing. The roof looks wonderful. Luis was a pleasure to work with, he did everything possible to make the job run smooth. Thank you!Jul 12, 2017Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Estimates are good for a 30 day period.
- What is your typical process for working with a new customer?Meet with the customer to see what the scope of work is. Provide an on the spot free estimate and show the customer materials.
- What advice would you give a customer looking to hire a provider in your area of work?Make sure you are hiring a local roofer. If you hire a out of state roofer you will never be able to get a hold of them again.