FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
One thing to keep in mind is you're not just paying for one guy, one or two hours. You're also paying for all of our tools, experience, and expertise. I spend at least $400 on week on tools. Not to mention about $400 a month on Thumbtack (we pay to bid on your jobs). You need the right tools for the job if you consider yourself a professional. I personally spend at least 15 hrs a week looking at and driving to jobs making sure I choose the right ones. All of my prices are subject to change until I see the job. This doesn't mean it will go up. I lower the price about as often as I raise them. Customers have commented on this in my reviews. I would question anyone who gives a price before seeing a job. They're either bidding so high they don't have to be concerned or they don't have the experience to understand why their bid is necessary.
- What is your typical process for working with a new customer?
My interactions with customers usually start with a text. I request a face to face meeting to see the job, which provides the both of us a chance to get comfortable with; the scope of work, ideas, expectations, and each other. I almost always have a final price put together within 24 hours on small jobs and 72 hrs to 1 week for larger jobs. If the customer chooses to move forward we schedule a date and time for the install. Most projects are able to be completed within 2 to 3 weeks of first meeting a client.
- What education and/or training do you have that relates to your work?
This hasn't made many of my former bosses happy but I am what you would call a sponge. If there's a trade I've been interested in I find a reputable company and get hired. I'm have always been given a crew within in a month. I learn as much as they have to offer (some six months, some several years) and move on to the next. All for the gain of creating and succeeding in an occupation I love.