FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Although we have a standard pricing system for our services, we focus more on the customers budget. We believe everyone deserves the chance to have their ideas and memories brought to life. We will work hard to make sure we can meet your expectations and your budget. We provide free unlimited consultations to make sure we are the perfect fit for you before making a decision.
- What is your typical process for working with a new customer?
We are very excited to help new customers receive the service they are looking for. We believe that a face to face appointment is very important so we are able to find out exactly what their interests, ideas, and values are. From there we focus on their timeline and what their design style is. Then we make the magic happen!
- What education and/or training do you have that relates to your work?
Education is very important to us. We constantly push ourselves to be better. We have over 5 years in customer service and leadership training through programs offered. Everyone who works with us has at least a BA in communications, photography, or graphic design. Independent study courses are provided to our staff so they can continue to master their craft and provide excellent service to our customers.