What should the customer know about your pricing (e.g., discounts, fees)?
Typically "$30-$40-$50" -- $30 Hall, $40 Room, and $50 Staircase, but I give a 5% discount for jobs over $150, and a 10% discount for jobs over $300.
What is your typical process for working with a new customer?
I like to talk with my new customers before we clean, in order to give an accurate quote. Carpet cleaning isn't rocket science, but a few questions will set the right expectation.
What education and/or training do you have that relates to your work?
I've been in the carpet cleaning business for over 7 years and I've personally cleaned or helped my technicians clean 1,000's of homes. It really keeps me in shape!
How did you get started doing this type of work?
I used to be a customer! CitruSolution is based in the Atlanta GA area and I was in real estate for many years. I used CitruSolution to clean my personal home and my rental properties for years. I moved to Charlotte in June 2010 to start CitruSolution of Charlotte.
What types of customers have you worked with?
I have cleaned for 1,000 of customers since June 2010. I clean for all types of people, and all sizes of jobs. Most of my work is residential, however about 20% of my business is commercial. I have several realtors and property managers that use me consistently and refer me steady work.
Describe a recent project you are fond of. How long did it take?
We had a recent job that was a pretty bad pet issue. Dirty paw marks in almost every room and several urine stains. The home owners were out of town and the pet sitter apparently didn't do their job, but we got excellent results and the new customer was thrilled. She said she usually hires a steam cleaner, but since we were able to come quickly, she hired us and said she would definitely hire us again.
What advice would you give a customer looking to hire a provider in your area of work?
Ask a lot of questions, get references through Thumbtack, Angie's List, The BBB, or Social Media, and don't hire the company with the lowest quote. Remember, you get what you pay for…I'm not the cheapest, I'm not the most expensive, but I am the best! :-)
What questions should customers think through before talking to professionals about their project?
How long have you been in business?
What is different about your process?
Are you Insured?