CitruSolution Carpet, Rug & Upholstery Cleaning

Charlotte, NC

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About this pro

How does your business stand out?

- Cleans Better - Dries Faster - Smells Great - Safe for Kids and Pets - All Organic, no chemicals - Minimizes allergens - No Measuring for residential jobs - No high pressure selling, no surprise fees

What do you enjoy about the work you do?

I love the amazing responses and positive feedback we get from our customers! I take pride in the work that I do, and I love educating people on why my process is the BEST way to clean you carpets, rugs and upholstery.

Location

Charlotte, NC 28277

Background check

Complete

Years in business

7

Number of employees

5

Reviews

2 Reviews
  • Kandi J. Jan 5, 2017
    HIGHLY RECOMMEND!
    Mike and his staff provide a valuable and professional service. I've used CitruSolution (Mike) since 2010. I have a large home and they have cleaned 6 bedrooms/closets, hallways, the basement, Persian rugs, and recently a sofa. My home always smells so fresh after this is done. I have an old dog who is having accidents - they get rid of the stain and smell. I highly recommend Mike and his team. Put them on a regular schedule!
  • Jan L. Jan 5, 2017
    Amazing carpet cleaning
    I have five children and lived in a rental for two years. I wanted my deposit back and was afraid of the condition of the carpet in the play room. Mike did such an amazing job that the property management company asked me "are you sure you lived in the home with five kids for two years? The carpet looks better than when you moved in"!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Typically "$30-$40-$50" -- $30 Hall, $40 Room, and $50 Staircase, but I give a 5% discount for jobs over $150, and a 10% discount for jobs over $300.
What is your typical process for working with a new customer?
I like to talk with my new customers before we clean, in order to give an accurate quote. Carpet cleaning isn't rocket science, but a few questions will set the right expectation.
What education and/or training do you have that relates to your work?
I've been in the carpet cleaning business for over 7 years and I've personally cleaned or helped my technicians clean 1,000's of homes. It really keeps me in shape!
How did you get started doing this type of work?
I used to be a customer! CitruSolution is based in the Atlanta GA area and I was in real estate for many years. I used CitruSolution to clean my personal home and my rental properties for years. I moved to Charlotte in June 2010 to start CitruSolution of Charlotte.
What types of customers have you worked with?
I have cleaned for 1,000 of customers since June 2010. I clean for all types of people, and all sizes of jobs. Most of my work is residential, however about 20% of my business is commercial. I have several realtors and property managers that use me consistently and refer me steady work.
Describe a recent project you are fond of. How long did it take?
We had a recent job that was a pretty bad pet issue. Dirty paw marks in almost every room and several urine stains. The home owners were out of town and the pet sitter apparently didn't do their job, but we got excellent results and the new customer was thrilled. She said she usually hires a steam cleaner, but since we were able to come quickly, she hired us and said she would definitely hire us again.
What advice would you give a customer looking to hire a provider in your area of work?
Ask a lot of questions, get references through Thumbtack, Angie's List, The BBB, or Social Media, and don't hire the company with the lowest quote. Remember, you get what you pay for…I'm not the cheapest, I'm not the most expensive, but I am the best! :-)
What questions should customers think through before talking to professionals about their project?
How long have you been in business? What is different about your process? Are you Insured?