FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I don't charge a mark up on parts, and my labor fees are fixed at reasonable rates, so there'll be no question as to what you'll be paying for my services. Generally, I'd say most customers will end up with a bill that they can smile about, and brag to their friends about, which I hope they'll do!
- What is your typical process for working with a new customer?
First and foremost, I listen. I'm not a salesman, trying to upsell or whatever it is they have a salesman do. I LISTEN to a customer, find out what it is they want or need, and do my best to deliver it. I like to educate customers about computers, and tell them about what others will not, industry "secrets", as it were, because I don't believe a person with a computer problem is an opportunity to wring money from them. Rather, they are human being who wants what I want, to find a solution to a problem while making it as affordable and painless as possible. YOU too can understand this technology, and I'll take the time to teach you what you want to know.
- What education and/or training do you have that relates to your work?
I have almost 20 years of experience working with computers, laptops, and printers. I have an associate's degree in Network Administration, which is just a fancy word for finding problems and fixing them on corporate level networks with hundreds or thousands of users. I found I didn't like that type of computer repair, so I decided to start working with individuals, as I am much happier working with people in small numbers, ideally even, one at a time.