What should the customer know about your pricing (e.g., discounts, fees)?
My Pricing System is based on a per job structure. I do not do hourly. Anyone who charges hourly to repair a spa does not know what they are doing, and you end up paying more for lack of knowledge and experience as they would take much longer to repair your spa or hot tub.
What is your typical process for working with a new customer?
Usually a customer will explain the symptoms of their malfunctioning hot tub or spa, I will then provide the possible outcome of cost and repair. If the customer is interested we schedule a time frame for me to come out and accurately diagnose the hot tub or spa. Once the proper diagnosis and estimated cost of repairs is provided the customer can determine to have the tub repaired or to only accept a diagnostic service charge. Once the customer agrees to proceed with repairs, we take half down, then the tub is hauled to the repair shop if required which is typically 60% of the time due to nature of repairs. Once the tub is repaired and working wonderfully, we schedule the best delivery date. Once we arrive we accept the remaining balance before the hot tub or spa is lowered from the trailer. We ensure everything works as expected before we depart. Our customers are very happy with our service and expertise.
What education and/or training do you have that relates to your work?
I am PSA World and NASTeC certified. I have been repairing hot tubs and spas since 2006.
How did you get started doing this type of work?
My Father owned a spa and billiards business. I was the lead technician. I now run my own business. I still work with him and provide IT services as well as Hot Tub and Spa technical services.
What types of customers have you worked with?
Describe a recent project you are fond of. How long did it take?
Recently a full restoration of a 7 year old hot tub: New cabinets, all new plumbing, refurbished motors, pumps, and filter assembly. Some new jets, Refurbished Spa motherboard system(spa pack). This was done over the coarse of a couple days. Saved the customer from having to spend $9K on a brand new hot tub. This is a common occurrence here at regal mountain spas =)
What advice would you give a customer looking to hire a provider in your area of work?
When searching for a Hot Tub and Spa Repair Service. Make sure of the following:
They are BBB Accredited.
Make sure they are a Registered Business and not some random bloke from craigslist.
Make sure they warranty their labor and parts at least 12 months.
What questions should customers think through before talking to professionals about their project?
What certifications does the Spa Tech have?
What experience do they have?
How long have they been in business?
What are their review ratings and references?
Do they charge hourly or per job..if hourly, then the Spa tech does not know what they are doing, and you are paying them to learn on the job.