Regal Mountain Spas
About this pro
12 years in business
1 hire on Thumbtack
Jared did an outstanding job rebuilding a very large outdoor deck. He exceeded our expectations. He conducts himself with professionalism, honesty, and integrity.Oct 29, 2017
Experience was great! Fast and very friendly and efficient service. I was sitting in my hot tub 24 hours later. Happy camper!!!Nov 2, 2016Verified
- What should the customer know about your pricing (e.g., discounts, fees)?My Pricing System is based on a per job structure. I do not do hourly. Anyone who charges hourly to repair a spa does not know what they are doing, and you end up paying more for lack of knowledge and experience as they would take much longer to repair your spa or hot tub.
- What is your typical process for working with a new customer?Usually a customer will explain the symptoms of their malfunctioning hot tub or spa, I will then provide the possible outcome of cost and repair. If the customer is interested we schedule a time frame for me to come out and accurately diagnose the hot tub or spa. Once the proper diagnosis and estimated cost of repairs is provided the customer can determine to have the tub repaired or to only accept a diagnostic service charge. Once the customer agrees to proceed with repairs, we take half down, then the tub is hauled to the repair shop if required which is typically 60% of the time due to nature of repairs. Once the tub is repaired and working wonderfully, we schedule the best delivery date. Once we arrive we accept the remaining balance before the hot tub or spa is lowered from the trailer. We ensure everything works as expected before we depart. Our customers are very happy with our service and expertise.
- What education and/or training do you have that relates to your work?I am PSA World and NASTeC certified. I have been repairing hot tubs and spas since 2006.