Current Top Pro
Hired 54 times
3 years in business
(Pacific Time Zone)
8:00 a.m. to 7:00 p.m.
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
No one got back to me... this was much more pain than it was worth. Somebody else coming tomorrow because they talked to me!Jan 17, 2019VerifiedFibertech Pro's reply
Anna I know I responded to you with a question as soon as I seen your request. the answer I got from you two days later didn't make sense and seemed like it was meant for someone else. We did not complete any work for you and there was never an agreement to do so. I feel like this review is irrelevant and harmful to my reputation. Please delete this if you can.
professional plus professional. He arrived on time. Explained what he could do and what the possible result could be and why.Dec 19, 2018Verified
Matt is awesome! His work is superior, he's very professional and prompt. Highly recommend and will certainly work with him again.Nov 21, 2018Verified
Matt was very kind and professional. He was punctual and made sure I was pleased with his work before he left. I had my sectional and entire homes carpet shampooed and the workmanship was fine. There were still a few spots that needed another run through but I didn't notice until the carpet dried.Nov 1, 2018VerifiedFibertech Pro's reply
Angela, thanks for you review and I'm glad you're happy with my service. I'll be sure to reach out about those spots. Not all spots and stains can be removed by steam cleaning. They might need additional treatment by hand or could be permanent.
I just bought a house and wanted to make sure the carpets were cleaned before I moved in. Matt was very responsive, upfront about pricing. Carpets were cleaned well. I would use Fibertech pro again.Jun 20, 2018VerifiedFibertech Pro's reply
Thanks Charlotte, I'm glad you're happy with the results!
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?There are no fees involved with my service. Just the quoted price plus the sales tax.
- What is your typical process for working with a new customer?I like to ask questions to fully understand the customers needs and then determine the best services and products to offer.
- What education and/or training do you have that relates to your work?I'm an IICRC certified technician. This means I've invested in my profession by taking classes and passing a test. This was by choice and it is not required in my field. Keep in mind not all carpet cleaners are certified.