FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Depending on the problem, I have a 25 dollar inspection fee. It is hard to determine problems over the phone and by reading texts from clients. in order to give a honest estimate I have to figure out the problem first. I do not like to under quote or over quote anyone. I have found most of the time on (the simple fixes) I don't even charge. Customers will use my services in the future when a real technical problem happens. I will also recieve friend and family referrals from that person. It helps build relationships and that's good business.
- What types of customers have you worked with?
I have worked with corporate and home customers. Some customers are easy to deal with and some not so easy. I have found that teaching/showing what the problem is and how to fix the problem gives my customers the tools to DIY for the future if the problem happens again. I usually gain respect from both easy and not so easy customers by doing this. I have build many relationships this way. Some would say that I have a old school customer service style with a new generation twist.