FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Not really, since every situation is so different. Overnights are usually $50 for one animal - which equates to $2 an hour for the care of the home and animal. We remind people that they can spend more than $50 on dinner and drinks, while we're holding down the home front for 24 hrs for that. We've done several "rescue" sits because a person has chosen someone else over us because we were $5 more only to have the person not show up or have a last minute emergency. With the 3 of us, you'll never have that.
- What is your typical process for working with a new customer?
If the client likes what they read about us, we set up a Meet and Greet at their home. 95% of our business is overnight at the client's home, but we also do drop ins for walks. If they decide during that meeting to use us, a 50% cash deposit is taken to assure them of a spot on our calendar.
- What education and/or training do you have that relates to your work?
Life, hands on experience and common sense has given us experience that no class, book or test could ever do.