FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1-800 Water Damage offers free on-site inspections and estimates with fast response, 24 hours a day, 7 days a week. We also handle mold remediation and inspections.
- What is your typical process for working with a new customer?
Our typical process with new customers is once we assess the problem and structure a solution, we walk the customer through our findings and what we will be doing to resolve the issue. We also help customers work with their insurance company. Not all floods require an insurance claim and you should clearly know if it is worthwhile to file a claim for water damage. If a claim is filed, we will carefully guide you through the process and make sure you receive the full value for your water damage claim.
- What education and/or training do you have that relates to your work?
All 1 800 Water Damage employees are IICRC certified.