Hugo came to look at the floors, gave us a great deal and was able to start working right away. Floors look great!Jan 14, 2019Verified
I called and asked if they could come on Saturday at 10 to my house for an estimate. My dad who lives in my house currently waited for them they never showed up. My dad called him and he said to my dad oh i was suppose to be there at 10am I can come after 2pm. This was very upsetting because my dad works overnight and could not wait up until 2pm. Even if my dad was sitting home all day it unacceptable to have some wait that long. Also if he was was not abled to make it he should have called and let someone know but to just blow it off like that was terrible.Nov 19, 2018VerifiedCosta Flooring solutions's reply
Hi Monique, i apologize for the inconvenience. It is not common within our company to miss appointments. My wife usually does the initial appointments and there was a little miscommunication. If you would like to reschedule i would be happy to asses the job. I can guarantee a lower price between $500-$700 difference for the inconvenience
Very pleased with the job Costa Floors did in my house. They installed new hardwood and refinished existing hardwood. Can’t tell the difference between the old and new hardwood! The entire first floor looks brand new!! Beautiful color (dark walnut) with impeccable satin finish. They also did the staircase railing to match the color of the color. Plus installed ceramic tile in the powder room. Excellent responsiveness. Outstanding service, and professionalism. Superb work quality! Would definitely recommend them!Nov 6, 2018Verified
Hugo wasn’t able to show up but his guys did a good job. Hugo is so busy and wasn’t able to get the entire project completed the same day as requested. But he wanted to take his time and ensure the quality was there which is appreciated. I love my new Brazilian Taek solid wood floors. He gave a good measurement, didn’t try to overcharge, picked up half the wood (I’m still waiting on to have the stairs and 2nd leavel done), and recommend every good wood at a good location as far as quality & price. I would definitely recommend him again. There are a few tiny pieces unfinished but will get done on the next trip.Jul 29, 2018Verified
I’m still on cloud 9 after seeing how the floors turned out throughout my house. My husband and I are completely satisfied with their work and professionalism. I highly recommend you to get your floors done by Costa. You won’t be disappointed!Jul 18, 2018Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?Price varies based on the job. I guarantee my price is compatible and negotiable.
- What is your typical process for working with a new customer?We in person walk through to get a idea of the exact work and specifications of job requested, a contract will be written up after agreement of the work to be done
- What education and/or training do you have that relates to your work?I have over 10 years of experience with hardwood flooring.