Hired 21 times
19 years in business
(Mountain Time Zone - Arizona)
6:00 a.m. to 7:00 p.m.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
This guy is not qualified for the work he claimed he could do and for which he was contracted! We hired Venus Homes LLC (Narsay Bellow) to repair and restore our upstairs balcony which was seriously damaged and dangerous to walk on due to years of water damage. Per our request, the agreed upon scope of work included demo of damaged and rotted out material, repair and replacement of damaged and rotted out wood, repair of the leak and restoration of the balcony and patio ceiling. He emailed over a copy of the contract and scope of work one hour before arriving at our home. The first red flag should have been when he asked that we rewrite the initial check and make it out to him directly instead of the company. The second red flag should have been when he showed up to begin work and didn't bring any type of tools or supplies for either demo or repair of the damaged balcony. He showed up with 2 rolls of roofing paper a bucket of mastic and a bucket of elastomeric. He wasn't even professional enough to put down a drop-cloth or tarp to protect the carpet as he walked in and out of our home, tracking black mastic the whole way. He worked for 90 min and then told me he was done. He literally rolled roofing paper over the damaged balcony and painted elastomeric over it. When we stopped payment on the check and called him on his shoddy work, he insisted that he was the GC and he didn't feel it was necessary to bother with demo or repair. He actually told us that we were just upset that he was able to complete the project in such a short time. He could not grasp the notion that we had hired him to do the project to OUR specifications and we agreed to the price based on the work we expected to be done which included demo and repair of an extremely unsafe balcony. He then said that the balcony won't leak for at least 2 years. As if it is reasonable for someone to pay 5K every 2 years to patch a leak. I've attached pictures to show both the state of the water damage, rotted and cracking wood, and his unprofessional and unsafe work. If you look closely, you can see where both the support beams and plywood are rotted, bowing and cracking. When you step out onto the balcony, you can actually feel the balcony start to give way beneath your feet. Very unsafe. We are now paying 6K to have a professional company rip out the shoddy work and then properly repair and restore our balcony.Jan 8, 2019Verified
Going through an entire interior renovation can be daunting… I started from scratch trying to identify the space plan for my home and hired an architect thinking this was required for my expansion. He helped me obtain several quotes from local contractors. After several visits outlining my vision, I selected Venus Home as they were one of the ~5-6 candidates. From a cost perspective, they were middle of the road; some contractors were less expensive but I felt more comfortable with their experience and overall knowledge they exuded. 😊 Another thing that resonated with me was that this was a Father & Son local business. I always enjoy when I can support our local businesses and the family connection really made this company extra special. I connected with them not only a professional level but personal level as they were very personable and friendly. From start to finish of the project, they displayed nothing more than professionalism and quick response anytime something came up or issue needed resolution. Even in cases where there were questions on prices and/or implementation details, it was very easy to work with them and they were always extremely reasonable in the solution. Also, the time table for completion was communicated clearly and they delivered as committed. I had other experiences with stores in which I purchased materials from and learned how unreliable deliveries and people that work in this business can be! This made me appreciate Narsay and his dad Sami that much more! 😊 They are an absolute pleasure to work with and I would highly recommend them to anyone with any type of renovation or construction project. - Suzy RamirezNov 22, 2018Verified
Meredith O.Oct 26, 2018Verified
Daren S.Mar 31, 2018Verified
We needed to expand our half-bath into a full bath in a limited amount of time - one week. Narsay was able to help us plan the project and he was able to deliver on time and right on budget. A couple of surprises emerged and were easily and fairly resolved early on in the project with Narsay. We are extremely pleased with the final result and the relationship with Narsay. He will be the first we contact in our future projects at the house.Nov 29, 2018Verified