What should the customer know about your pricing (e.g., discounts, fees)?
Each job is different. That is why we offer free estimates along with upfront pricing before any work performed.
What is your typical process for working with a new customer?
Assess scope of work, provide upfront price and if accepted, perform task.
What education and/or training do you have that relates to your work?
4 years apprenticeship, 12 years journeyman plumber and 3 years master plumber.
How did you get started doing this type of work?
Started as apprentice working for my friend's father.
What types of customers have you worked with?
Homeowners, rental properties and commercial owners.
What advice would you give a customer looking to hire a provider in your area of work?
Don't always go for the lowest estimate, but get other estimates to compare. Sometimes important details are missed. Make sure that you are getting like service when comparing quotes.
What questions should customers think through before talking to professionals about their project?
Is the plumber licensed and insured? Can they provide a detailed estimate with complete scope of work proposed?