Excellent customer service. I felt very comfortable leaving everything in the hands of Karen Rainer. She provided sound advice, represented my interests very well and was always quick to respond. I would seek her out again if needing real estate assistance again.Feb 8, 2017Verified
Karen has been extremely helpful, knowledgeable and encouraging. I am in the process of leaving a nightmare of a property management firm and looking forward to a much more professional experience with Crivan. Thank you!Nov 1, 2016Verified
I want to thank Karen Rainer of Crivan Properties for always being so helpful when we have repairs to our home that we lease. Recently, our AC unit needed to be replaced and she guaranteed us that someone would be out to do whatever needed to be done. She made sure we would have our AC working again and the techs from Trademark Home Services were great. They stayed late until everything was completed and had the best attitudes.Oct 27, 2016
We love the whole team, they consistently demonstrate professional and caring service!Oct 16, 2016Crivan Properties, LLC - KW Platinum's reply
Thanks Craig, we appreciate the kind words and look forward to a long successful relationship together!
My house flooded when a water pipe in the attic burst. I contacted the manager at 4:30am and she was very understanding and had an emergency repair done on the pipe so we could have water in the house. she also coroneted with the owner and contractors to repair all the wet sheetrock and carpet. Though it has taken over a week to get someone out this was not her fault. The owner wanted to get bids on such a large expense which we understand. We are half way through with the repairs and Crivan Properties have keep in tough with us to make sure the repairs are being done.Jul 22, 2016Crivan Properties, LLC - KW Platinum's reply
Theresa, thank you greatly for the kind words! I know we have survived a rare and difficult situation, we are so thankful to have y'all as tenants!
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- What should the customer know about your pricing (e.g., discounts, fees)?We are running a special for our Property Management at $99 a month if we listing your home! Also! Your first month of management is FREE. if the home is vacant we don't charge anything!
- What is your typical process for working with a new customer?Steps to Signing up for Property Management 1. Phone consultation or email communication 2. Free Property analysis includes inspection and local market details, in person meeting 3. Prepare Management Agreement and Listing Agreement if applicable 4. Occupied, transfer paperwork and we take it from there. Non-Occupied- List home on MLS for Lease. 5. Verify Applicants Credentials 6. Approve Tenant, collect sec deposit and signed lease 7. Move tenant in. 8. Manage all aspects of home, tenant and repairs/HOA
- What education and/or training do you have that relates to your work?I am an A&M Graduate with over 10 years experience specializing in Real Estate and nearly 30 years combined with my Team. We are continually improving our education through Keller Williams Class Training and Texas Continuing Education to be up to date on all new State regulations!