FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Generally, our pricing is based on square footage of the project. There will be no surprise charges or hidden fees at the end of the project. We are transparent with labor, material cost and the installation process. Please factor in the following when considering your flooring renovation: -Material Chosen for install -Subfloor Leveling (only if necessary) -Moisture Protection (only if necessary) -Base Molding (only if necessary)
- What is your typical process for working with a new customer?
Typically, a customer reaches out to us through one of the many platforms we have available to schedule an in-home consultation. In that visit, we provide an accurate measure of the space, inspect and determine subfloor conditions, look over flooring samples that best suit your floor and leave you with an estimate of the labor cost and materials needed. We then schedule a date that best fits your schedule to begin Installation.
- What education and/or training do you have that relates to your work?
The flooring industry is constantly evolving and as such so do we. We make sure to continue to educate ourselves on the latest professional industry standards and materials through training provided by the nations top leading flooring manufacturers. Our Team leaders hold Bachelors degrees from the University of Houston in Architecture, Construction Management, Marketing and Advertising.