FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Zerorez charges per room. A room is considered an area ranging from 200 to 250 square feet. Other areas like hallways, stairwells, bathrooms, areas rugs, etc., are priced differently than the room rate. Additional charges may apply for pet odor removal, fiber protectant, and more. All services and additional charges are discussed with, and approved by, the owner before the service is rendered. Promotional offers are often available, so make sure to ask your Cleaning Specialist about current offers.
- What is your typical process for working with a new customer?
A few days before your appointment we will send you a text or email with some helpful tips about preparing for your Zerorez experience. Preparation may include: Thoroughly vacuuming the areas to be cleaned Moving any furniture you’d like us to clean beneath.
- What education and/or training do you have that relates to your work?
All of our cleaning specialists are rigorously trained and tested before ever stepping foot in a home. Zerorez is certified platinum by the carpet and rug institute of America.