What should the customer know about your pricing (e.g., discounts, fees)?
Each project is unique. We come to your home, listen to you, and then measure and estimate the price for you at no charge.
What is your typical process for working with a new customer?
We come to the customer's location with a mobile showroom filled with over 3,000 samples of all types of flooring, including carpet, hardwood, tile, luxury vinyl, and laminate. A design consultation with measurement of the project, review of samples, and a detailed quote is complimentary. Then we manage the project from start to finish and you only have one point of contact for crystal clear communication and accountability.
What education and/or training do you have that relates to your work?
National Wood Flooring Association member taking continuous education classes, former carpet engineer.
How did you get started doing this type of work?
I started as an engineer in 1993 making carpet in a manufacturing plant. I have been around construction for my whole life. After working for companies my whole life, I decided to open my own flooring business and I love serving customers.
What types of customers have you worked with?
Residential customers throughout the Greater Brandywine Valley. Mostly people who take pride in their home and are looking for something better than what a national big box, General Contractor, or handy man can provide.
Describe a recent project you are fond of. How long did it take?
I enjoyed recently helping a customer on our third project together. First we did laminate in her office, then tile in the laundry room, then carpet throughout the house. I love building a relationship with a customer and helping to improve their home over time.
What advice would you give a customer looking to hire a provider in your area of work?
Are you looking for the cheapest possible flooring installation or quality craftsmanship and customer service? We are not the cheapest, but we provide the best installation and service.
What questions should customers think through before talking to professionals about their project?
Do you really want to spend your limited and precious time and deal with the hassle driving back and forth to a flooring store with samples over a period of weeks and weeks, talking to people who have never seen your space, and getting confusing and incomplete information? How many different people do you want to talk to? When you decide to do your project, do you want to herd cats or only deal with one person who can simplify the process and build it around your life and schedule? Do you want a handyman to do the job who maybe only does 10-12 flooring jobs a year or do you want an expert who wakes up every day with a singular focus and expertise in flooring?