FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
75.00 an hour for Remote technical support and 100.00/hr for onsite support - 1 Hour Minimum. We provide support 24/7/365. Also have monthly Managed service where everything is completely managed and we provide support for up to 4 Problems/incidents or special Requests like new application installations for free as part of the monthly subscription. You get the following with the service offering for $99.00 a month. 1) Agent Based Deployment for Deep Insight into the health and operation of the Windows, Mac, and Linux OS and Apps 2) Remote Support and Management for 1 Endpoints- Can be Windows, Mac and Linux machines. Can add a second machine for another $29.99 per month 3) Webroot Antivirus and Malwarebytes Malware prevention through centralized Management from the cloud 4) Monthly Microsoft Patching of Operating System 5)Proactive Operating System Monitoring and response for health and performance and operational status including event logs for Windows Machine and System Logs for Macs 6) Internet Network Connection Monitoring 7) Backup and recovery to local storage device and computer. There is an option for 250GBs of Cloud Backup Storage for Cloud backups for an additional $25.00 a month. 8) Problem Troubleshooting and resolution for all issues when there are problems 9) 24/7 Support – 4 Incidents/Requests per month 10) Temp File Clean Up: The Managed Service Team runs a batch process that deletes temporary files and folders under the Documents and Settings folder on the System Drive. The process also deletes all temporary internet files under the Documents and Settings folder on the system drive. 11) Disk Defrag Analyze: Runs a series of processes that uses the standard Microsoft Windows-based disk defragmentation utility. The process performs a disk defrag on the system disk. 12) Configure workstations to perform maintenance activities 13) Monitor and resolve failures coming from proactive maintenance scripts Further Details on this offering: TechCloud Managed Services Technical support will provide remote support for standard and/or special requests that need additional services completed to ensure the operating systems continue to run under optimal conditions that prevent slowness or prevent file system clutter that consume local compute storage on the endpoint being remotely managed: 14) Provide Monthly Service Reporting on the following: 1) Executive Summary, 2) Patch Management, 4) Inventory, 5) Logs, 6) Ticketing 15) Microsoft Office Application Support
- What is your typical process for working with a new customer?
We enter the customer into our Customer Relation Management System. We send out a registration form. We have the customer sign an electronic payment agreement document if they are not already in the system. We provide remote technical support for all issues that do not require an onsite visit. For onsite visits we need to assign and schedule a site visit to one of our technicians...
- What education and/or training do you have that relates to your work?
Have 82 Certification and accreditation's. Some of which include Microsoft MCSE, MCT, MTA. MCP, Azure Cloud. Amazon AWS Cloud Architect, Sysops, Devops Associate, Architect professional certifications. VMWare VTSP, IBM - Lotus Domino, Cisco - CCNA