FAQs
- What is your typical process for working with a new customer?
The first thing to do is walk through the problem together, so I get a clear picture of what is happening and form a theory as to why it's happening. From there we can test our theories, isolate the source of the problem, and devise a solution.
- What education and/or training do you have that relates to your work?
I've worked as an in-house cable technician with Spectrum (formerly Time Warner Cable).
- How did you get started doing this type of work?
I started as a hobbyist, putting together computers, installing operating systems on them, troubleshooting various bits of software, and dabbling with programming. That led to a general awareness of how computers work, how they communicate with peripherals such as routers and printers, and an idea of why problems arise.