FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We at Castle Rock Roofing & Repair is operating in Emergency State in Houston, Texas and surrounding areas for the next 2 years due to the fact that many Homes, Business’s and Apartments there were literally covered with water up to the roofs. We are back to operating business in Louisville and Indiana. Castle Rock quotes an estimated price of $1.00 on projects that needs measuring. The actual cost of each project depends on many factors such as square footage, type of shingles, and on what the project specifically curtails. We like to be accurate on our pricing. Thanks for your business and Have a wonderful day!
- What is your typical process for working with a new customer?
When Castle Rock make communication with a customer, we call the customer to see specifically what the project curtails. Then we set up an appointment to come out and look at the project and do measurements if needed. After that appointment we send the customer or while there in the presence of the customer we quote them the actual cost of the project. If accepted, we require a down payment of 1/2 upon signing the contract. We begin work that day or the next day by buying the materials needed. We try to finish all project in a timely manner. Sending pictures would be greatly appreciated if available.
- What education and/or training do you have that relates to your work?
Castle Rock employees have experience that ranges anywhere from 25 years to 10 years of experience in various aspects of the home remodeling and roofing business.