What is your typical process for working with a new customer?
Normally, when customers contact me for service or repair I would try to get as much information possible, sometime in will ask if they can send pictures, reason is to have better understanding the situation and get ready any material that will be needed to speed of the process. a full payment will be required at the end of the service.
for new construction or job requires permits, a 25 to 50% down at the time of the contract and the rest at the moment the job is done
What education and/or training do you have that relates to your work?
Even company will seems new, I've been working plumbing from 2000, I was journeyman licensed in Westchester County and Putnam County before I start working in NYC area in 2010, I'm currently a master plumber contractor in Putnam County
Do you have a standard pricing system for your service? If so, please share the details here.
Is hard to have an standard prices, every job even sounds the same is completely different, for example a drain clogged could be as simple as a snake the line, but depending the material and the years of your plumbing a simple snake job could lead a full repair, I will always discuss the price with the customer and if something else needs to be done, you will be inform before job is done, not secret fees.
How did you get started doing this type of work?
After College was hard to find a job and I meet this guy's who's father owned a plumbing company, invited me to work some days with him and since them I've been in the trade, I like what I do and enjoy it, thank to my first boss which teach me a lot inside job and outside the job too
What types of customers have you worked with?
I'm focusing to work with home owner in all their needs, but also as a subcontractor in new project
What advice would you give a customer looking to hire a provider in your area of work?
first now days is so easy to get scammed by anyone, always trust your feeling and if you feel the guy you are looking for sounds honest and trustful then you will be OK, also is always helpful when customer waiting to have something done are ready for the appointment with the professional, sometimes customer don't feel comfortable with you touching or moving stuff at the area of work is always wise for the customer to do it. specially if are valuable items
What questions should customers think through before talking to professionals about their project?
Well any question in mind will be always answer as good as possible, there aren't silly questions, as a professional some things are easy to understand and could seem obvious, but for the customer aren't, is my responsibility to explain you everything as clearly possible for you to have an idea or how the job has to be done and why