FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes, I use a per service price list with discounts for bundled work.
- What is your typical process for working with a new customer?
To best serve a new customer I first listen to their desired outcome and concerns. Next, I assess the job, and ask questions so that I can create a custom plan for them. I give several options, so they can choose what best suits their lifestyle and budget.
- What education and/or training do you have that relates to your work?
I am a Master Plumber. I graduated from an extensive 5 year program through MTI (Mechanical Trades Institute). I have experience in both commercial and residential plumbing. I am the Chairman of the North Metro PHCC (Plumbing, Heating, Cooling Contractors) Association. I attend regular continuing education and am constantly training on new technology equipment. I hold certifications with Rinnai tankless, Noritz tankless, American Society of Sanitary Engineering, Medical Gas, and OSHA.