What should the customer know about your pricing (e.g., discounts, fees)?
Basic mold assessment and testing from Memphis Mold Inspector (Memphis' only licensed provider) starts at $300.This includes an outside control sample and an indoor air sample as well as a 40 point walk thru check and moisture and humidity readings. Additional interior samples (if needed) are provided at an additional charge.
What is your typical process for working with a new customer?
When a client first contacts us, we provide them with pricing and schedule an appointment for the mold inspection. When we arrive, we conduct a visual inspection and collect samples. The samples are then sent to a lab for further analysis. A detailed lab report is returned to Memphis Mold Inspector, and we contact the customer to review the results and what they mean. If it is determined that a mold issue exists, a recommended plan of action is provided to the client.
What education and/or training do you have that relates to your work?
Licensed Mold Assessor, Licensed Mold Remediator (non practicing), Certified Mold Inspector, IAQ (indoor air quality technician), QST (qualified sampling technician), Allergy Safe Technician and Environmental Health Services Technician. Graduate of the University of Tennessee.
How did you get started doing this type of work?
I started a sanitizing business about 4 years ago. We treated and remove odors, bacteria, viruses, and other pathogens. It was a natural fit to add mold assessment and testing as well as VOC (volatile organic compounds including formaldehyde) testing as an additional service.
What types of customers have you worked with?
There is no stereotypical mold customer. People from all walks of life can have mold issues in their home or office. Even nice people get mold. :-)
Describe a recent project you are fond of. How long did it take?
Most mold inspection take about an hour or less. Recently I conducted an assessment on a 4 story hotel that had a major water intrusion which went unattended for some time. It took 32 samples to evaluate the building, and an entire day to complete sampling. Results were then provided in the same 3 day period.
What advice would you give a customer looking to hire a provider in your area of work?
A great customer experience is important to us. Memphis Mold Inspector shows up on time, every time to perform each home or office inspection. We bring our testing equipment, an assortment of gages, and anything else we need to complete the inspection in a comprehensive and timely manner.
We begin by asking some exploratory questions concerning the occupants health, areas of suspected problems and any possible housing issues (water intrusions, for example). We then check your suspected areas, as well as conduct a thorough walk thru evaluation of potential problem areas. We then provide specific recommendations in regards to further specific mold testing and review any costs required. After a sales agreement is signed by both parties, payment is then received and a receipt is issued to the customer.
Memphis Mold Inspector assures an accurate inspection every time. The mold testing process begins with setting a humidity gage to determine the inside humidity levels of the property between 40%-60% is the desired range. Next, a moisture gage that measures moisture up to ¾ inside wall is used in suspected problem areas as well as common moisture intrusion areas (under 17% is the desirable level). A pump with an Air-O-Cell cartridge is set up to take the outside control air sample. (This is done to give a base line reference point for the inside mold counts) Then, all the recommended inside air tests are performed. If any inside microbial growth areas are discovered during the mold inspection, Tape Lift samples will be taken at this time. All the samples are then sealed, secured and sent to an independent laboratory to be evaluated. Results from the laboratory will be received in 3-5 business days unless a 24-48 hour expedited order is requested.
As soon as the test results are received by Memphis Mold Inspector, we will review them, and forward them to the client. If the mold count results are in reasonable ranges, a call and explanation of the results with some possible solutions for improving ones overall air quality are given. If the results are above acceptable levels, or toxic and black mold are discovered, then remediation will be recommended. Memphis Mold Inspector is strictly a testing company and doesnt do remediation; this is done to avoid any conflict in interest in the evaluation process. Memphis Mold inspector is bound by our professional ethics and business liability requirements to recommend only professional remediators and only if that process is necessary.
What questions should customers think through before talking to professionals about their project?
What are your mold issues? Do you smell mold? Can you see microbial growth? Have you experienced recent water damage? Are your allergies more prevalent? Do you have small children in your home?