I'm very sorry you were unsatisfied, Tommy. We don't ever promise a price until we come out to meet you and see the job. We explained that very clearly in the price quote we sent you as we stated we charge .30 per sqft for pressure washing and need to measure before we can give you an exact price. We would have been glad to come out and meet with you but calling and texting us on a Saturday night after 10pm demanding the work be done on Sunday morning before 9am was a little more than we could accept. We have a process when working with our clients and we can't provide cheap, quick work and feel good about our business and our commitment to our clients and the service that we provide. Tommy, I'm very sorry you felt we were being unprofessional and rude, and we hope you understand the importance of our process and thoroughness as we couldn't just run out to pressure wash your lanai and pool deck with such short notice. We take pride in our business and our commitment to our clients and we go above and beyond as often as possible.