Gulf Front Home Watch and Concierge Services, LLC

4.4
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(7)
4.4
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7 reviews
5
86%
4
0%
3
0%
2
0%
1
14%
  • Tommy N.

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    After get hired them on the app. the provider started to ask for more details about the pool deck exact measures cause they will work strictly on their sqft quote after promising a price initially before get hired. After I have provided all details price got doubled....after decide not to use their service and thanks for their proposal I even got texted from them that I will get what I pay for...very rude and unprofessional

    Aug 14, 2016Verified
    Kathleen D.'s reply

    I'm very sorry you were unsatisfied, Tommy. We don't ever promise a price until we come out to meet you and see the job. We explained that very clearly in the price quote we sent you as we stated we charge .30 per sqft for pressure washing and need to measure before we can give you an exact price. We would have been glad to come out and meet with you but calling and texting us on a Saturday night after 10pm demanding the work be done on Sunday morning before 9am was a little more than we could accept. We have a process when working with our clients and we can't provide cheap, quick work and feel good about our business and our commitment to our clients and the service that we provide. Tommy, I'm very sorry you felt we were being unprofessional and rude, and we hope you understand the importance of our process and thoroughness as we couldn't just run out to pressure wash your lanai and pool deck with such short notice. We take pride in our business and our commitment to our clients and we go above and beyond as often as possible.

  • Jack H.

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    Re.: Pressure washing our lanai: The price wasn't the cheapest, but the attention to detail and the extra-mile effort made it totally worth it. Their references vouched for their work, and they lived up to those praises.

    Jul 26, 2016Verified

About this pro

We are family owned and operated, licensed, bonded, accredited by the National Home Watch Association, and fully insured. We pride ourselves on our customer service and professionalism. We are very responsive. Gulf Front Home Watch and Concierge Services keeps very close contact with the homeowner or pet owner while away, sending detailed picture reports of each home we service or each pet we care for. Allow us to introduce ourselves... We are Kathleen and David Drucks, founders and operators of Gulf Front Home Watch and Concierge Services. As longtime residents of Naples, having lived here for over 20 years, we know the area very well. We've built GFHW on a foundation of trust, dependability and hard work. We enjoy servicing the community as we feel our part-time residents (seasonal) deserve peace of mind, and a trusting company to stand by their side while they are away. And not just for seasonal residents, GFHW also offers a wide array of concierge, domestic and pet services as well; plus we customize our services to work just for YOU! Having over 15 years of local law enforcement experience, as well as a past career in the home-healthcare field, we are well versed in home safety and situations that may arise. At GFHW we enjoy helping those we work with! They can depend on us to care for their home, their pets, or whatever they may need, as we would do our own. Gulf Front Home Watch and Concierge Services eases stress and any confusion - taking the burden off of YOU. Our clients make us feel very appreciated, and we are so glad to have the opportunity. So, thank you! We enjoy being the extra set of eyes, ears & hands you depend on. It is our pleasure to make YOUR life simpler.

Years in business

3

Times hired on Thumbtack

9

Number of employees

2
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Q & A

  • What should the customer know about your pricing (e.g., discounts, fees)?
    We have price standards however we do not list our prices. With our services being so customizable we like to meet the client and see the home before we offer a price estimate.
  • What is your typical process for working with a new customer?
    We offer a free in-home consultation. The consultation allows us to meet you and see exactly what you need, and how we can help you. We offer written estimates before doing any service.
  • What advice would you give a customer looking to hire a provider in your area of work?
    If you are looking to hire for concierge, home watch or pet services, or really any other type of in-home contractor, you want to be sure they are licensed, they have insurance and are bonded, and that they are reputable or have credentials to do what they are doing. We feel doing a little research always pays off! Gulf Front Home Watch and Concierge Services is very willing to go a step beyond what you are expecting. We take pride in the fact that we customize our services and prices to fit your exact needs. In our opinion those are also very important when hiring a contracting company of any sort, but some may not agree.
Coverage Area for Gulf Front Home Watch and Concierge Services, LLC is about 15+ miles of Naples, FL.