FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge by a two-hour block of time and hourly thereafter.
- What is your typical process for working with a new customer?
We provide a thorough explanation of the scope of the work to be conducted after an initial diagnosis is made. A written estimate is provided that the customer must sign before work can begin. Upon completion of the work, the customer is required to inspect the work and agree the work has been completed.
- What education and/or training do you have that relates to your work?
All our technicians carry a CompTIA A+ certification at the minimum. Our business division professionals carry further certifications which are available upon request.