FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is honest and affordable. We have set prices on preventive maintenance services such as Annual heater or AC tune ups. We charge by the hour, time plus materials. You only pay for the actual time neccessary to do the repair needed plus materials cost rather then paying an inflated flat rate price that many other companies are offering. After the issue is found we always discuss what we found with you and give you your most cost effective and beneficial options to you before we move forward with any repairs, this way there is never any hidden or unexpected charges. This keeps all our customers informed and educated and apart of the entire process.
- What is your typical process for working with a new customer?
I typically introduce myself to a new customer, ask them how I can help them. Listen to what they need looked at for a repair or an upcoming project. I then will collect all their imformation and set up an appointment. I try to be very personable, I will also often give the customer a little bit about myself and my background and company etc. I feel it is important to have the customer feel comfortable with who they are giving their business to and they should also know a bit about whom they are doing business with. So they can feel comfortable when I am in their home and im not just some stranger off the street. I get our relationship started on the first interaction as I am looking to create a long term relationship wirh my customers.
- What education and/or training do you have that relates to your work?
I have gone to 2 years of technical school and acquired my epa certification and was trained on all types of hvac, electrical, plumbing. I continue annually to go to factory training for brands of equipment we work with such as York, Trane, Carrier, Fujitsu, Goodman, Daikin, Mitsubishi, Leibert, Honeywell products, Aprilaire products. Im also NCI certified for comnustion for heating systems.