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I hired Silvia for a move out cleaning. She scrubbed our 2700 sq/ft home that housed 7 kids for 6 hours for $165. I expected that she wouldn’t be able to get to it all, as anyone could imagine, so I wasn’t surprised when I had a list of things to clean. Walls and baseboards had to be cleaned still, as well as wiping our kitchen shelves and drawers, among a few other things. But there were so many things that needed crazy amounts of detailing that I really couldn’t expect different at that price!Jan 12, 2019Verified
Very disappointed, did the bare minimum. Charged me extra for things I didn't know about, asked her if she dusted the blind and she told me yes but clearly she didn't, still stuff around the toilet and complained about the cat. She was nice but for 200$ I should have done it myself or gone with someone more thorough.Aug 2, 2018VerifiedTrue Shine Cleaning's reply
I am sorry you feel that way. My original price was based on the description you had put of it being a 1 bedroom 1 bathroom house. When I got to the house, it was actually 3 bedrooms and 2 1/2 bathrooms so before I got started I told you there would be a price increase for the room differences. Sorry! I couldn’t charge the same price for more rooms. As I was cleaning there were spots that had pet urine, I did charge you $20 more for that considering it would take me longer to clean the floors. As far as the blinds, I did dust them like I had told you I would do, but there is pet hair stuck on them which would require the blinds to be hand washed. Dusting would not take those off, and hand washing is an extra charge. I’m sorry you feel I did the bare minimum, I worked hard for quite a few hours getting your house as clean as possible and I increased the price $70 for the extra bedrooms and bathrooms I wasn’t aware of initially.
Needed some last minute help. She responded and was able to make the time to come clean for me the same day. Excellent work! Really enjoyed working with this kind woman!Dec 11, 2018Verified
I wasn't happy at the $40/hr rate, but was very happy she could come out with little notice.Nov 22, 2018Verified
She did a great job and came right when we needed her for a great price.Aug 29, 2018Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?We price according to the services needed (deep cleaning, move out cleaning, standard cleaning, office cleaning, etc), We also take into consideration how many times the cleaning will be done (one time only vs by-weekly), and square footage + amount of rooms to be cleaned.
- What is your typical process for working with a new customer?We set up a time to see the project and talk about the specifics needs that the customer has. After that, we can set up a time to do the cleaning, I'm very flexible with hours and days that I can do your project.
- What education and/or training do you have that relates to your work?I took a safety OSHA class to work with different chemicals.