|Sunday||9:00 a.m. to 8:00 p.m.|
|Monday||9:00 a.m. to 8:00 p.m.|
|Tuesday||9:00 a.m. to 8:00 p.m.|
|Wednesday||9:00 a.m. to 8:00 p.m.|
|Thursday||9:00 a.m. to 8:00 p.m.|
|Friday||9:00 a.m. to 8:00 p.m.|
|Saturday||9:00 a.m. to 8:00 p.m.|
Sparkle Residential & Commercial Cleaning Company
About this pro
10 years in business
9 hires on Thumbtack
William T.Jan 31, 2018Verified
TL;DR -- an average or less job throughout. I appreciated their punctuality and the discount they offered for their inability to clean the carpet stains, but I needed a comprehensive, thorough cleaning job more, and would have paid accordingly. Had it been an option, I'd have given them a 2.5-star rating. I hired Sparkle to come clean on Dec 27, 2017. Initial bid was for a “deep or move-out cleaning “ of a three-bedroom, 2.5-bath home. In addition to basic cleaning, mopping, and vacuuming, total was to include cleaning supplies, fridge cleaning, oven cleaning, carpet cleaning, and interior window cleaning. The house has no furniture (nothing to work around), and no one has lived there in half a year. Contractors have been through, we’re just trying to get the house ready for sale, and we don’t have time to clean, so we hired Sparkle. After they left the first time, my real estate agent walked through and noted that there were issues that needed to be addressed: specifically, visible dirt in the kitchen (cabinets, stove, etc.), bathroom baseboards, and carpets still stained and needing vacuuming. I contacted Sparkle, sent pics, and they came out again on 29 December. I got a revised invoice from them afterward that significantly discounted the carpet cleaning, because they were unable to remove the stains from the carpet. I appreciated that, but there were still several basic issues that were not addressed. When I walked through on the evening of the 29th, there were still visible cobwebs on the walls and fixtures, visible debris on the stovetop, a tea bag wrapper in the kitchen sink drain, dirt on the baseboards in the downstairs bathroom, and dirt on the doorframes. The floors looked like they had been vacuumed, but in a perfunctory way: the middles of the rooms showed vacuum tracks, but there was still visible, vacuum-able debris in every room near where the carpet and the walls meet. What summed up the job for me was the refrigerator. The top of it had literally been cleaned as far back as someone could reach while standing in front of it. No more than that, despite the fact that it desperately needed it, and a stepladder was left on the premises. Nothing more was done than that which could be done easily … which is exactly what I didn’t need. I contacted Sparkle again, noting my dismay, and they stated that they hoped the additional carpet cleaning discount would mitigate my displeasure. They said that they didn’t want to scrub baseboards any more for fear of damaging the paint, but offered no explanation or remedy for the myriad other issues like the dirty fridge/stove/doorframes, the failure to vacuum thoroughly, or the cobwebs. We may have a different idea of what “deep cleaning” means, or Sparkle may have underbid the job. In either case, I wish they had contacted me. We could have renegotiated price, or gone our separate ways. As it stands, I’m out money for a job I’m not happy with, and time I did not have to remedy what they didn’t do. And – with the exception of the carpets, which will have to be cleaned by carpet cleaning professionals – it’s all “doable.” I’ve already started remedying the issues with nothing more than a Magic Eraser, paper towels, a vacuum, and some Pledge. The fact remains, though, that this should not have been necessary. I paid the invoice, because I don’t have the time (again, why I hired someone to begin with: no time) to fight about what wasn’t done. I’m just going to remedy the issues myself, because I don’t have the time or the inclination to keep calling people back out to do a job they should have done correctly, or renegotiated, in the first place.Dec 31, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We bid by the job not by the hour. This helps the client know the exact price and what to expect. We want to ensure that the job gets done right no matter the amount of time it takes.
- What is your typical process for working with a new customer?When we arrive on the first visit we listen to your needs and address any concerns that you may have. We will go over the house and explain how we clean and make sure you know in detail the steps that we take to ensure a job well done. If any small children live in the home, we offer the use of organic materials instead of typical ones. We will bring with us all supplies and equipment needed. We want to make sure the client feels comfortable and has a stress free experience when we arrive.
- What education and/or training do you have that relates to your work?All employees undergo several months of training even if they have previous cleaning experience because we clean different than other cleaning companies. We want to be precise and thorough. We do not rush our employees on the job. We stay until it's done right.