FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is simple clear and we do not charge hidden fees. We believe that you pay for what you get. We are not the lowest price because we stand behind our work and support clients after the work is completed. We are also not the highest because there is always room to grow. Our pricing reflects our experience and dedication to outstanding customer support :)
- What is your typical process for working with a new customer?
What you can expect by working with us - all calls and e-mails will be returned within 24 hours during business days (Monday – Friday). That means we will: Go the extra mile to make our clients happy Respond to e-mail and phone messages promptly Follow up with clients to ask for feedback Make recommendations and offer solutions Hours of Operations Our business hours are Monday - Friday 9 am – 6 pm, EST.
- What education and/or training do you have that relates to your work?
Our ongoing history of education consists if college, IT certifications, on-going professional education and real world experience. We are focused on applying what we know to help you in the best ways possible.