FAQs
- What questions should customers think through before talking to professionals about their project?
Our primary goal is to make sure our clients will use our services again and will recommend us to their friends and family. To accomplish this, we follow the following scenario: 1. First we educate out clients about moving in general and how Grizzly Movers specifically completes moving projects. 2. Once a client is aware of what needs to be done we set the correct expectations as far as timing and budgets. 3. If a client finds our projected figures reasonable, the next step is to proceed with implementation. The most crucial part of this process is clear communication. It is very typical that this one element alone, if done wrong, may turn any move into a nightmare. Unfortunately, since proper communication with us is in complete control of a client, we can only do as much as asking the right questions and going with the answers we are provided. Although many of these questions may feel irrelevant to our clients, each one of them, if answered inaccurately, could potentially make a difference in whether a project is fulfilled in accordance with the pre-set expectations: 1. What is the distance (in miles) between the origin and the destination? 2. Will there be any additional stops on the way? 3. Provide the following details for each address involved in this project: - what type of location is it (apartment, townhome, house, office, storage unit, warehouse, etc.) - elaborate on the size of the location (square footage, number of bedrooms, number of work stations, dimensions of unit, etc.) - are there any stairs or elevators? Describe stairs (interior or exterior, narrow or wide, one straight flight between each floor or two flights with a 180/90-degree turn at landing, etc.) - what is the parking situation (dedicated truck parking, dock with a truck bay, street parking in loading area, street parallel parking first come first serve, etc.) - elaborate on access conditions to your residence/office/unit. What is the walking distance in feet from truck parking area to the staircase/elevator and what is the distance in feet from the staircase to the front door of your unit. 4. Once each location's details are collected (type, size, stairs/elevator, parking, and access conditions), we would need to know at which address we are picking things up or dropping things off or both and what is the size of the load. You could describe the size of the load by noting a portion in percent of the total size of your residence/office/unit. For example: moving a 100% full 10'x10' storage unit; OR moving approximately 75% of a 3-bedroom, 1,550-square-foot, two-story house; etc. The more accurate information you provide, the higher is the chance of your actual move going along with the expectations we have set with you. The more little but vital details you withhold from us, the more likely is the possibility of your move taking longer time and costing you more money. Remember, in accordance with the regulations of California Public Utilities Commission (CPUC), NO COMPANY IS ALLOWED to provide a "flat rate" or not-to-exceed total or any other form of binding quote over the phone. If a company quotes you a flat rate over the phone, they are most likely not licensed and do not follow the regulations of the CPUC. The only way to get a guaranteed total price is to have a company's professional estimator come out and complete an on-site estimate at your residence/office/unit.