Hired 60 times
4 years in business
(Pacific Time Zone)
9:00 a.m. to 5:00 p.m.
Leo B.Nov 8, 2018VerifiedTotal Shield Protection LLC's reply
Thank you for your review!
Best price, did a great job, on time, very professional. Would definitely hire again. You won't be disappointed.Feb 17, 2017Verified
Excellent service. They were on time and my windows look fabulous. Jay took his time and did the job right. Will hire again!Jan 31, 2017Verified
I was charged for 19 windows, I have 16. I believe he may have washed 3 of my neighbor's windows . He totally missed washing two windows on my 2nd floor and one window in my living room. He, accidentally, broke a new glass globe lawn ornament which he said he would deduct the damage from the bill. His quote on Thumbtack was $125. I was unavailable to inspect his work at the time for payment. He charged my husband $150.Jan 26, 2017VerifiedTotal Shield Protection LLC's reply
Judie, we do sincerely appreciate all of your feedback. I want to comment that first of all, your neighbors windows were never cleaned by us so I'm not sure why you said that, and I assure you we did in fact clean every last window there, to perfection. This job was done weeks ago from your review, and there was a major wind storm since then that can have an effect on the look of the windows, especially when situated on a lake. We do offer a rain protectant, but no window cleaner can guarantee protection from the effects of high winds carrying who knows what directly into your windows. I do agree that we accidentally broke an ornament, which we apologized for and offered to deduct the value from the price, yet your husband said that was not necessary. Also, yes we quoted $125, as an average starting point for a single story. I was clear in my initial quote that the price may vary based on your particular situation, since Thumbtack is general when it comes to certain details such as the specific amount of windows, type of windows, etc. This review is far from an accurate depiction of the true care, quality, and service we offer, and our other reviews reveal that truth.
Very good experience. Tech showed up on time and did an excellent job. They will clean my windows from now on.Jan 16, 2017Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?When it comes to filming a window we go by square footage, window washing is prices per number of windows. We do offer cash discounts up to 10%.
- What is your typical process for working with a new customer?After learning about the project we usually travel to the project to offer a free estimate, provide samples answer questions and set a date for the project to be completed.
- What education and/or training do you have that relates to your work?Our staff have a combined experience of over 30 years. We are have received many awards for top quality service.